Customer Support Agent

3 weeks ago


Waikato, New Zealand New Zealand Government Full time

Customer support environment for relationship focused people,
- Full training provided,
- Flexible working environment that can allow for some remote working

Kōrero mō te tūranga - About the role

**Please note**: Our Contact Centre is open Monday - Friday between 7.00am and 5.30pm. You would work various rostered shifts between 6.55am and 5.35pm. Your rostered shifts will be co-ordinated well in advance.

**He pūkenga tou - Skills & Experience**:

- Provide superior customer service, in a largely technical environment - Contact Centre experience would be valuable but not essential,
- Strong reasoning and problem-solving skills,
- Confidently connects and interacts with our customers, building rapport, picking up on customer cues and communicating effectively,
- Identifies opportunities for improvements and proactively pursues them,
- High level of consistency, commitment and reliability in your approach to work, including timekeeping, punctuality and self-management,
- Comprehends the customers perspective, and balances customer centricity with operational requirements and procedures

A comprehensive training programme is given to all successful applicants in this role, and you will be fully supported throughout your learning experience.

**The expected appointing range for this role is**: $62,000 - $76,000 dependant on experience.Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks
- A minimum of four weeks and three days annual leave

As an organisation Toitū Te Whenua embraces diversity, encourages work life balance and we have a flexible approach to the way we work which means you will quickly feel connected and valued. Toitū Te Whenua is one of the most engaged organisations in the public sector and people always say what a great place Toitū Te Whenua is to work.

Te Tākinatanga - Our Story
At Toitū Te Whenua Land Information New Zealand, our key role is to ensure New Zealanders have accurate information about where people and places are, that people have confidence in their property rights and that Crown property is well managed for future generations.
From the best way to develop farmland, build a new suburb, manage a high-country farm or navigate on land or at sea, our work and location information help people make better decisions and create economic, social, environmental and cultural value for New Zealand.

Tono mai - How to Apply
Toitū Te Whenua is currently undertaking a change programme, known as Organising Ourselves, which is focused on strengthening our connections, our agility, and the way we engage and work with our customers and partners. Note that we will be making changes to our ways of working and how we think about and describe our roles as part of this programme.


  • Real Estate Agent

    4 weeks ago


    Waikato, New Zealand Reap Recruitment Full time

    LJ Hooker are looking for enthusiastic & motivated Real Estate Salespeople who have a strong desire to succeed.  We are very interested in hearing from existing Real Estate Salespeople or those considering a career in Real Estate Sales. All levels of Real Estate Sales experience required Outstanding opportunity to develop your Real Estate career ...


  • Waikato, New Zealand Waikato Milking Systems Full time

    Do you have a mechanical or electrical background? - Experience with pneumatics and/or hydraulics is advantageous - Do you have an eye for detail and excellent hand eye coordination? **About the role**: We have an opportunity for a motivated Technician to join our Component Assembly Team to undertake the specialized role of Rotary Gland assembly at our...

  • Real Estate Agent

    4 weeks ago


    South Waikato, New Zealand Reap Recruitment Full time

    LJ Hooker are looking for enthusiastic & motivated Real Estate Salespeople who have a strong desire to succeed.  We are very interested in hearing from existing Real Estate Salespeople or those considering a career in Real Estate Sales. All levels of Real Estate Sales experience required Outstanding opportunity to develop your Real Estate career ...


  • Waikato, New Zealand New Zealand Government Full time

    Busy, varied role where you can take ownership - Rotorua based, Permanent full-time role based in Hamilton - Annual salary of $59,471 + 5 weeks' annual leave + suite of benefits Mō mātou - Our Organisation At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating...


  • Waikato, New Zealand New Zealand Government Full time

    Permanent, Full Time - Hamilton - Te Tai Whenua, Te Mahau, Ministry of Education He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of...

  • Support Officer

    4 weeks ago


    Waikato, New Zealand New Zealand Government Full time

    MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. Discover a career with purpose at MBIE - Be part of a collegial, innovative, and forward-thinking team - Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office...


  • Waikato, New Zealand New Zealand Government Full time

    'Kotahi anō te kaupapa, ko te oranga o te iwi' - ‘There is only one purpose to our work: the wellness and wellbeing of our people. About the role | Mō te tūnga Spring Hill Corrections Facility in Hampton Downs - Meremere are seeking an enthusiastic, self-motivated, committed individual who is capable of working in a wide range of office administration...


  • Waikato, New Zealand New Zealand Government Full time

    Great opportunities in Waikato area (calling out talent who based/ resided in Waikato) - 12-month secondment/ fixed term opportunity till Feb 2025 - $92,211 per annum (pro rata) + five weeks' annual leave + Health insurance Te Tikanatanga - Our story Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of...


  • Waikato, New Zealand New Zealand Government Full time

    Ngā kawenga | About the role We are in search of a dedicated and self-driven individual who can actively engage in various office administration tasks. The available role is full-time permanent. The key duties of this position include ensuring the precise recording and upkeep of medical information. Additionally, the individual will be responsible for...


  • Waikato, New Zealand New Zealand Government Full time

    Fulltime, permanent position - Working Monday to Friday - Located at Tongariro Prison, Turangi 'Kotahi anō te kaupapa, ko te oranga o te iwi' - ‘There is only one purpose to our work: the wellness and wellbeing of our people. About the role | Mō te tūnga Health Services at Tongariro Prison are seeking an enthusiastic, self-motivated, committed...


  • Waikato, New Zealand New Zealand Government Full time

    6 months fixed term to June 2024 - (maternity cover) - Monday to Friday, Full Time - Waikeria Prison Health Services Team 'Kotahi anō te kaupapa, ko te oranga o te iwi' - ‘There is only one purpose to our work: the wellness and wellbeing of our people. About the role | Mō te tūnga Health Services at Waikeria Prison are seeking an enthusiastic,...


  • Waikato, New Zealand Waipā District Council Full time

    Service Desk Officer - Help Desk/IT Support - IT experience desirable but not essential - Permanent full-time role within Local Government - Te Awamutu based but rostered to provide support in Cambridge The Waipā District is a vibrant and highly developed area with an excellent central location. The district has a growing reputation as the 'Home of...


  • Waikato, New Zealand Toyota Full time

    We are looking for a highly motivated and customer focused Assistant Automotive Service Manager to join our team here at Ebbett Toyota Morrinsville. Why would I want to work at Ebbett Toyota in Morrinsville?: - Be part of a small but focused team who get the job done with a positive attitude - We invest a lot of time in training and upskilling our staff -...


  • Waikato, New Zealand Stuff Full time

    Are you a dynamic, entrepreneurial-minded individual with a passion for customer success? Do you want to be part of a team that values diversity, inclusion, and upholds democracy in society? If so, we want you to join our team as a Customer Success Manager in Hamilton. **About Us**: At Stuff, we're dedicated to helping our customers connect instantly and...

  • Chapter Member

    4 weeks ago


    Waikato, New Zealand The Warehouse Full time

    Company Description Are you a highly organised individual with a diverse skill set in administration, payroll, procurement, and data entry? We are looking for a proactive and detail-oriented professional to fill the role of Chapter Member in our Logistics, People, and Operations Support team. The Warehouse Group (TWG) is a New Zealand success story,...

  • Accounts Admin

    19 hours ago


    Waikato, New Zealand Universal Business Team Full time

    Are you a meticulous and detail-oriented individual with a passion for numbers and organization? Are you skilled at managing financial records and ensuring accuracy in all transactions? If so, we have an exciting opportunity for you! **Company Overview**: Unex Systems pioneer in aluminium solutions across New Zealand, offering a comprehensive range of...


  • Waikato, New Zealand Ambient Electrical Full time

    One of our key Administration positions has become open for a fixed contract six months starting in march and may lead in to a full time position. The position will include not limited to operations administration and project management support. - Data entry and upkeeping records. - Operational scheduling. - Assisting the team with obtaining supporting...


  • Waikato, New Zealand BIG Brand Influence Group Full time

    A fun and exciting company culture - Competitive hourly rate +8% loading - Representing fantastic global products on behalf of Unilever - Brand Influence Group (BIG) is an industry leading experiential and field marketing organisation with a mobile workforce community is over 2,000 strong across Australia and NZ._ - Located within_ **_ Napier _**: - you...

  • Area Sales Manager

    4 weeks ago


    Waikato, New Zealand MTF Finance Full time

    MTF Finance is has an opportunity for a relationship focused sales manager to support our originators through the central North Island, ideally, you'll reside in the Waikato area. This is an awesome opportunity to join a team focused on reinvigorating our products and our delivery. **About the role**: The Area Sales Manager is a critical role within MTF...


  • Waikato, New Zealand New Zealand Government Full time

    Kaitiaki of the West Waikato State Highway Network - Lead with asset management delivery focus - Hamilton based All State highways lead to beautiful places, and the West Waikato network is no different. Your workplace can be your playground, accessing Raglan, Kawhia, Waitomo, Pirongia mountain, and Pureora Forest (for the mountain bikers among us). You'll...