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Network Engineer

4 months ago

Wellington City, New Zealand Employment Hero Full time

We have an opportunity for an experienced and certified network engineer to join our team in Wellington. The role is based on site in our central CBD offices.

Join a fun environment working with some of the best network engineers in New Zealand.

**Salary**: $77,000-$90,000

Full time - 40 hours per week

The role is varied and focused on delivering exception support and project outcomes for our clients.

On call duties are required as part of the role.

**Description**

The Network Engineer is responsible for delivering exceptional support and project outcomes for our clients.

**Responsibilities**

**Customer Service**
- Install, configure, and support network equipment for NSPIRE clients, including routers, switches, proxy-servers, switches, WAN accelerators, wireless devices, security devices, DNS and DHCP.
- Configure network devices to maximise network efficiency and security
- Maximise network performance through on-going monitoring and troubleshooting
- Attend to technical jobs as logged through the NSPIRE support desk system
- Perform all technical work to NSPIRE and industry best practices and guidelines
- Ensure client requirements are met in all respects
- Inform Service Delivery Manager and Sales Team of potential sales opportunities
- Provide customer and technical advice to Service Delivery Manager and/or Sales Team for the purposes of quotes, proposals, and audits
- Maintain highest level of professionalism
- Keep key stakeholders informed

**Technical Leadership**
- Research, identify, resolve, or manage the resolution of, root cause of detected issues and malfunctions and document all fixes
- Assist NSPIRE with research on emerging technologies to ensure NSPIRE remains at the forefront of network architecture development and design.
- Develop technical best practices across the team
- Monitor own performance and liaise with Service Delivery Manager to develop a training plan to improve skills, abilities, and competencies
- Develop and maintain working knowledge of network engineering and related technology.

**Operational Management**
- Be effective with management of time and job priorities.
- Assist with technical development of NSPIRE Team.
- Ensure all time is logged against the applicable job daily.
- Take ownership of assigned projects, ensuring clients and Service Delivery Manager are kept informed of progress and any potential delays or budget overruns.

**Position Requirements**

Formal Education & Certification
- Diploma or university degree in the field of computer science/engineering or information systems
- Appropriate Certifications in IT

**Knowledge & Experience**
- 7+ years’ relevant work experience
- Extensive experience in developing strategic systems architecture plans
- Hands-on experience with business requirements gathering/analysis
- Solid technical knowledge of networking and communications
- Knowledge of programming languages
- Working technical knowledge of current systems software, protocols, and standards,
- Proven project planning and management experience

**Personal Attributes**
- Well-developed verbal and written communication skills
- Proven ability to prioritise work
- Proven ability to complete and accurately maintain documentation / procedures
- Analytical mind
- Neat and tidy personal presentation to a professional standard
- Determined to achieve
- Prepared to go the extra mile
- Quality and customer focused
- Open minded and flexible to change
- Ability to consistently convey a warm, friendly, and professional disposition toward internal and external customers
- Ability to work in a team environment
- Ability to work under pressure and meet key deadlines
- A continuing commitment to update on product knowledge is essential
- Ability to control conflict situations in a professional manner
- Exercise sound judgement on issues confidential to customers / staff
- Ability to update skills and knowledge to keep pace with constantly changing technology

**Benefits**:
Advantage offers the following benefits:

- Medical Insurance
- Mobile phone
- Birthday leave
- Membership of Advantage Perks
- Access to EAP

In addition to our standard benefits, Advantage is committed to your personal and professional development. We offer access to our learning platform and invest in training and development to support your career growth.