Thryv Retention Specialist

**A Bit About Us**

At Thryv, we are a team fiercely devoted to the success of local businesses. We’ve been around in one form or another for more than 125 years, always with one goal in mind — helping small businesses compete and win. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

Alongside providing leading-edge digital, marketing and directory services, we help more New Zealand businesses connect with their customers through the Thryv platform, giving them a world-class edge in technology.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable to paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

**Your Future Role**

This role is responsible for contacting high value clients to resolve delinquencies and ensure accounts are maintained in good standing (i.e., renewal eligible). This role maintains optimal performance measured by key metric categories including calls per day and total dollars collected, driven by delinquent accounts eligible for collection assignment.

This role is a Permanent Full-Time Position commencing ASAP reporting to the Manager of Client Care.

**Your Responsibilities**

This role will be responsible for, but not limited to:

- Facilitating targeted collection calls per day on assigned delinquent portfolio of accounts averaging $10M+ to ensure prompt payment.
- Negotiate payment arrangements based on various leverage opportunities.
- Report on high balance accounts to collections and sales management teams, as needed.
- Interact with sales leadership and high-dollar marketing consultants to effectively address delinquencies of largest value accounts.
- Partner with collections management team for optimal handling of accounts where exceptions have been made in the past, to determine how to proceed with future proposals outside of usual collection practices.

**A Bit About You**
- Foundational industry knowledge with the ability to gain an understanding of internal products and reselling the value of the client’s program.
- Knowledge of B2B collections procedures and accounts receivables procedures.
- Interpersonal and customer services skills with the ability to build rapport while ascertaining reasons for delinquency.
- Time management skills with the ability to balance multiple priorities and multitask across system platforms as well as manage and achieve performance targets by prioritizing and organizing daily workflow inventory.
- Communication skills, both written and verbal, with the ability to provide conflict resolution while maintaining professionalism.

**What We Offer**
- Become part of the #1 leading SaaS and platforms business on the New Zealand market
- Entitlement to an annual salary and performance-based recognition reviews
- Learning and development support, internal Growth opportunities
- Companywide & Team events to celebrate success
- A diverse & collaborative team culture
- Access to EAP
- 100% Remote work, flexibility, and ability to work from anywhere in New Zealand
- Access to hundreds of discounts and savings with external retailers

**Next Steps**

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