Dilworth Hearing Customer Service Rep

2 weeks ago

Auckland City, New Zealand Amplifon Group Full time

Dilworth Hearing (part of the Amplifon Group) has been providing paediatric and adult audiology services in New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.
**About the role**:
This is a part time job share position working 2 days per week in our Takapuna clinic on Wednesday and Friday, 8am - 5pm. We may also consider someone wanting to work consecutive days on a Thursday and Friday. The role is varied, including front desk responsibilities, greeting all our customers, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening.

If you enjoy working in a friendly, customer focused environment, can think on your feet, are an excellent multi-tasker, and most importantly interested in helping our customers, this could be the position for you

**To be successful in this role you will need**:

- Previous experience in a client facing customer service or retail position
- Clear professional communication style
- Strong administration skills
- Attention to detail and accurate data entry skills
- A great phone manner and a warm face to face communication style.

**Benefits**:

- A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
- Be part of a team that genuinely cares about what they do
- Be part of a close-knit team
- While you're employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family)
- Discounted Southern Cross Health insurance
- Help people everyday experience the joy of better hearing

We will provide you with full training, a competitive salary and an organisation you can be proud to work for.

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