Cargo Supervisor

Job Purpose: Ensure efficient day to day operations by guiding and directing the team and ensure adherence to EK SkyCargo procedures. Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with the Ground Handling Agent. - Supervise, plan and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to staff and GHA/third party contractors as appropriate. - Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are any service failures/issues address with GHA promptly. - Resolve problems arising from delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available. - Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies. - Ensure accurate completion of all post flight activities and where required and take appropriate action for any irregularities/ discrepancies. - Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting - Motivate, train and provide feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. - Ensure staff follow procedures according to company requirements as outlined in the Cargo Manuals and IATA rules. If any changes or new systems / procedures are introduced, ensure all are aware of the same. - Undertake various administration functions related to staff management including rostering of staff, completion of performance appraisals. - The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.