Service Technician

7 months ago

Auckland City, New Zealand Survitec Group Limited Full time

**Vacancy Title**: Service Technician**

**Vacancy Location**:Auckland, New Zealand**

**Engagement Type**: Permanent; Full-Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

**Your New Role**

We are seeking a Service Technician to join our Service Operations team. In this role, you will be responsible for installing, maintaining, or repairing Survitec products across one or more product categories. Your primary focus will be on delivering high-quality service to maintain right-first-time results and operational efficiency. Success in this role requires completing technical product training and demonstrating competence through assessments.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- ** **Deliver service installation, maintenance, and repair activities to quality and safety standards, following standard work routines and focusing on key performance metrics.
- Actively seek opportunities for controlled continuous improvement, identify and communicate process improvement opportunities for implementation across the service footprint.
- Professionally represent Survitec during customer interactions, utilizing extensive product knowledge to address technical questions regarding service requirements.
- Assist specialists in setting up and testing new products or processes; install complex systems according to your training and competence level, seeking guidance and support when needed.
- Conduct preventive maintenance inspections, identifying and diagnosing equipment and systems requiring emergency repairs.
- Develop knowledge of Survitec policies, procedures, and relevant regulatory codes to ensure work adheres to these standards.
- Collaborate with the Service Operations Manager to plan your monthly schedule, ensuring appropriate operational manpower.
- Follow Survitec Health, Safety, and Environment policies, procedures, and mandatory instructions; identify and mitigate risks to safeguard the environment and the wellbeing of yourself and others.
- Participate in assessments, development planning activities, and formal/informal training and coaching to improve your capabilities.
- Work towards competence in multiple product lines to become part of a flexible service operations workforce.
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and reading specialist materials.
- Follow stores requisition processes to maintain accurate stock levels and records.
- Collaborate with business improvement colleagues to implement a standard toolkit and contribute to problem-solving for process variances, identifying root causes and appropriate corrective actions.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**:

- ** **Educated to High School level
- Related experience enables you to operate unsupervised and at a fully competent level in a minimum of one Survitec service product line.
- Strong accountability and commitment to meeting commitments.
- Excellent customer relationship-building skills.
- Strong communication skills to convey technical information effectively.
- Ability to make good and timely decisions under pressure.
- Strong problem-solving and organizational skills.
- Ability to work collaboratively and prioritize work effectively.
- Knowledge of safety standards and regulations.
- Proficiency in following and maintaining accurate records.
- Willingness to learn and adapt to new technologies and processes.

**Why You Should Work for Us**
- ** **Competitive base salary
- Additional day off to celebrate your birthday
- Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase

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