**Ko mātou tēnei | This is Us**

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. We are encouraged to utilise our generous annual leave we need and deserve, and our oranga (wellbeing) is a priority at BNZ - we look after each other and you can always bring your whole self to work. If you can imagine a better future, let's find a way

**Mō te Tūranga | About the Role**

As a Casual, you'll the first point of contact for our customers on the branch floor, therefore your ability to engage and listen to customers will be essential. No previous banking experience is necessary, we are looking for someone who has strong customer service experience, a 'can do' attitude and a strong motivation to get into Banking.

We sat down with the Senior Partner Personal Banking (who you'd report to), and they let us know the following about the opportunity:
**What are 5 day to day tasks the person in this role will complete?**
- Engaging with customers in a warm & friendly manner, making them feel welcome in the BNZ branch.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommending the solutions, adding value to help customers achieve their financial goals.
- Educating our customers on how to utilise our online platforms, tools and digital solutions.

Please note that as this is a Casual role, there is no set hours of work or regular work pattern.

**What attributes will this person display in order to be successful in this role?**

We are keen to hear from those who are problem solvers, enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded.

**What is the team culture and environment like?**

We are a close-knit team made up of a variety of personalities and cultures. We love to have fun while we work and are customer-centric in how we operate together.

**What is the most challenging thing about this opportunity?**

Day-to-day work can change depending on the needs of our customer so adaptability is important.

**What is the most exciting thing about this opportunity?**

A big part of the role is supporting our customers when and where it's easiest for them. This could include working weekend shifts as and when required, as well as interacting with customers from online enquiries as well as face-to-face.

**What is your management style?**

My management style is one of empowerment, I want people to want to come to work I create space for everyone to make the right decisions for their customers and will coach you to be the best you can be in the role.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand