Data Analyst

3 months ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**How you’ll make an impact:
As a Data Analyst, you'll join our Customer Technology team as you serve a wide variety of internal teams and Xero customers.

Our Customer Technology team shapes the experience of how sales, customer experience, marketing and operations teams do their jobs and help our customers get support and manage their relationship with Xero. We are responsible for sites like Xero Central, Xero Product Ideas & Learning as well as features inside our accounting products like accessing support and finding the right apps and services to run their businesses.

We build products that help internal teams be more efficient by digitising business processes, so being able to bridge the gap between product analytics and commercial insights will be critically important to success in this role. You might be creating dashboards and visualisations one day, helping our product managers define leading indicators and test their product direction the next, doing a little light data engineering in conjunction with our engineers, and keeping up on the latest trends in AI to round out the week. These are just some of the ways you’ll make an impact at Xero

**What you'll do**:

- Use a range of simple and advanced analytical techniques and approaches to understand how our customers use our products, what value we are delivering and where there are still opportunities
- Collaborate with our product managers and other key team members to define data needs and establish insights that inform their decisions
- Build dashboards and visualisations for common questions to enable teams to self serve insights
- Understand the role our team’s offerings play in Xero’s commercial performance and the relationship between our team’s activities and top level company metrics such as ARPU or Gross Margin
- Facilitate experimentation and other fast-build approaches by defining leading measures to support hypothesis testing and wrangling the data to determine success or failure
- Be the expert on our datapoints, what they mean and how they are used
- Understand any gaps and limitations in our datasets and work with teams to continually improve the situation
- Collaborate on methods, tools and processes to improve our team’s access to and understanding of data, and ensuring as data producers we’re contributing to how Xero wants to use data company wide

**What you’ll bring with you**:

- Demonstrated experience working with large datasets using SQL for data extraction, manipulation and analysis
- The ability to tackle unfamiliar domains and work with complex and diverse datasets
- Experience with enterprise tooling for data and analysis - eg SQL + Git + DBT + Visualisation Tools
- Experience with delivering analytics in the form of visualisations and interactive dashboards
- Strong data literacy skills earned through a mixture of experience with large data, ideally from a commercial or product setting
- An eagerness to gain business context to help inform your approach to the analytical activities, and solve customer problems alongside your stakeholders
- Experience directly presenting insights to non-technical audiences including senior stakeholders
- The ability to to break down complex data and deliver meaningful, actionable insights to stakeholders in a clear and digestible way

**Why Xero**
- Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

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