Front of House Team Member

7 months ago

Mount Maunganui, New Zealand Kāpura Full time

**Do you have a flair for the creative? Are you obsessed with Asian-Fusion food? Being a Front of House Team Member at Master Kong may be the right role for you**

Master Kong is a modern bar & restaurant with an adjoining courtyard, serving up some seriously kick-ass Asian street food. With a huge selection of delicious dishes designed for sharing, plus a handcrafted signature cocktail list, Master Kong is the perfect spot for date night, work lunch or group celebrations. Situated in the picturesque Mount Maunganui, the views and vibe are as spectacular as the food and drink

The purpose of this role is to deliver memorable experiences to our customers. You’re the face of the venue and every interaction with customers must aim to exceed their expectations. You will be a hospitality all-rounder, mastering all sections within the venue

**What we’ll love about you**:

- You will preferably have at least one year of experience in a busy, fast-paced hospitality venue
- You must be able to work a combination of morning, lunch and evening shifts during the weekdays
- You will have a passion and desire to surprise and delight everyone that walks into the venue
- You understand the difference between “customer service” and creating a fantastic “customer experience” - creating the feeling of manaakitanga in the venue, with customers and with your team
- You will be energetic and enthusiastic with great communication skills
- You will be able to shift gears as required and be able to relax and roll with change & pressure
- You are going to be a team player with the ability to build great relationships with customers and team members

**What we’ll give back in return**:

- Access to services and training provided by our Support Office - we're here to help in any way we can
- An awesome staff discount of 25% off all food and drink when not working, redeemable at all Kāpura venues
- A monthly employee of the month award - where all nominees get at least a $30 voucher
- Regular venue and company-wide incentive schemes - we're all about both intrinsic and extrinsic rewards
- Support or donations with any charity & community projects you are involved in
- EAP services - we care about ensuring the mental wellbeing of our staff members is a top priority

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