111/ams Customer Experience Agent

5 hours ago

Christchurch, New Zealand Computer Concepts Full time

**General information**:

- Location- Christchurch- Expertise- Contact Centre- Job Level- Entry, Experienced- Employment Type- Permanent part-time- Close Date- 21-Nov-2024- Ref #- 58736**Description & Requirements**:
**AMS/111**
- As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers. Agile replaces the traditional hierarchical organisational structure to produce a transparent, collaborative environment with highly productive teams who are empowered to deliver better outcomes for our customers, communities, and all of New Zealand.
Did you know when you dial 111 the first person you will speak to will be someone from Spark’s Customer Experience Centre? We’re looking for people to come and join our team to support the New Zealand public in connecting to Emergency Services, and to assist our Answer Message Service customers.
This is a unique contact centre-based role where you’ll have the opportunity to be skilled in supporting two different queues.**Day to day in the 111 queue**:

- Be the first point of contact for all 111 calls made in New Zealand. You will provide the critical link between the New Zealand Public and the required Emergency Service, whilst maintaining the ability to remain calm under pressure.
- Gather factual and accurate information whilst upholding the integrity of all 111 emergency processes and procedures.

**Day to day in the AMS queue**:

- Act as an assistant or receptionist for businesses throughout New Zealand.
- Gather factual and accurate information to relay to our customers.
- Deliver exceptional customer service, be goal-driven, and thrive on working as a team.
- Be the voice of Spark and always strive to exceed our customer's expectations.

**What experience you'll bring**:

- You’re an effective communicator. You listen intently, and you’re able to relay information clearly.
- You’re cool, calm, and collected. Even when circumstances are challenging.
- You’re a team player. You enjoy working with others and helping to achieve a common goal.
- You’re motivated. You love learning, and you’re looking to grow your career.
- You might have experience in customer service, retail, or hospitality - but that’s not essential.

**WHY CHOOSE US**:
**Diversity and Inclusion: Te Kanorau me te Whakawhāiti mai**
- Within Spark Business Group, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be “how things are done at Spark”, embedded into our day-to-day activities, standards, and business practices. We want you to feel totally comfortable bringing your whole self to work regardless of your gender, ethnicity, orientation, age, or ability.**Sustainability: Toitū**
- Sustainability is a key focus for us. We are dedicated to supporting Aotearoa New Zealand’s recovery and economic transformation. The principle of equity is at the very heart of our approach, and we remain committed to working in partnership to make a positive contribution to digital equity in line with our focus on Diversity and Inclusion.**Benefits: Awhina**
- Our people matter and we make sure we look after them. As a valued employee of Spark, we’ve got our people covered with a range of leading benefits including:
- **Wellbeing** - comprehensive medical insurance, life, and income protection. Access to wellbeing coaches, EAP, and in-house Specialist Clinical support through our leading Mahi Tahi Wellness programme.
- **Leave** - in addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
- **Spark Credit** - we provide permanent employees with $120 monthly Spark credit to use on any of our amazing products.
- **Spark Share scheme** - periodically we offer the opportunity to buy into our share scheme.
- **Career development **- Development opportunities with countless career pathways within the wider Spark group

**Friday 4:00pm - 10:30pm, Saturday 2:30pm - 11:00pm, and Sunday 4:00pm - 10:30pm**
- Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).- explianing why you want to work for us and what you will bring to the role- To download the position description, please sign in with your account._

  • 111/ Ams Customer Experience Agent- Part Time 30

    5 hours ago

    Christchurch, New Zealand Computer Concepts Full time

    **General information**: - Location- Christchurch- Expertise- Contact Centre- Job Level- Entry, Experienced- Employment Type- Permanent part-time- Close Date- 21-Nov-2024- Ref #- 58737**Description & Requirements**: **AMS/111** - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big...

  • Customer Experience Agent

    3 months ago

    Christchurch, New Zealand Computer Concepts Full time

    **General information**: - Location- Christchurch- Expertise- Contact Centre- Job Level- Entry- Employment Type- Permanent full-time- Close Date- 30-Oct-2024- Ref #- 58501**Description & Requirements**: **AMS/111** - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of New Zealand win big in a digital...

  • Customer Service Agent

    3 months ago

    Christchurch, New Zealand Ventia Pty Limited Full time

    Customer Service Agent **Date**:1 Oct 2024**Location**:Christchurch, CAN, NZ, 8052**Company**:Ventia**ABOUT VENTIA** - Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably,...

  • Customer Service Agent

    3 months ago

    Christchurch, New Zealand Ventia Full time

    **ABOUT VENTIA** Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track...

  • Delivery Agent

    7 months ago

    Christchurch, New Zealand Norr 2022 Ltd Full time

    Delivery Agents are key front-line ambassadors for NZ Post and are an integral part of delivering world-class services to our customers. We are looking for a delivery agent to deliver NZ post in Rolleston. As a Delivery Agent, you'll use our sustainablepush biketo provide a world-class service that truly meets the needs of our customers. Duties may...

  • 111 Police Emergency Call Centre Communicator

    5 hours ago

    Christchurch, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Delivery Agent

    4 days ago

    Christchurch, New Zealand NZ Post Full time

    Delivery Agent | Permanent Full-Time | Timaru Your Impact Pushing the boundaries and innovating to meet the needs of our customers really comes to life in the Delivery Agent role. Provide world class mail and parcel pickup and delivery. You will be operating an e-vehicle (paxster) or delivering our mail by motorcycle which is a ground-breaking new...

  • Guest Service Agent

    9 months ago

    Christchurch, New Zealand Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Delivery Agent

    7 months ago

    Christchurch, New Zealand NZ Post Full time

    Delivery Agent - On Call, Timaru - Are you an early riser? - Do you love being in the outdoors and leading a healthy lifestyle? - On call opportunity - as and when required Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the “go to” person for customers on your round, answering questions and...

  • Laundry Service Agent

    5 hours ago

    Christchurch City, Canterbury, New Zealand Woolly Whites Limited Full time

    **Woolly Whites Limited** **Laundry Service Agent (Contractor/Agent Role)**: **Canterbury, Christchurch City** $20 - $80 Hourly Contractor - **Flexible hours that fit your schedule—work as much or as little as you want.**: - **Earn up to $50/hour, with an average of $25-$35/hour after expenses.**: - **Easy work: Pick up, wash, dry, fold, and deliver...

  • Guest Service Agent

    9 months ago

    Christchurch, New Zealand Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Travel Agent

    6 months ago

    Christchurch, New Zealand Kin Recruitment Full time

    A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs. **Job Type**: Permanent **Salary**: $190.00 - $300.00 per day Application Question(s): -...

  • Delivery Agent

    7 months ago

    Christchurch, New Zealand NZ Post Full time

    Delivery Agent - Fixed Term, Part time - Are you an early riser? - Do you love being in the outdoors and leading a healthy lifestyle? - 12 months fixed term, 2 days a week Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the “go to” person for customers on your round, answering questions and...

  • Delivery Agent

    7 months ago

    Christchurch, New Zealand NZ Post Full time

    Are you an early riser? - Do you love being in the outdoors and leading a healthy lifestyle? - On call opportunity - as and when required Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the “go to” person for customers on your round, answering questions and resolving or escalating issues....

  • Guest Service Agent

    9 months ago

    Christchurch, New Zealand Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the...

  • Guest Service Agent

    2 months ago

    Christchurch, New Zealand AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Delivery Agent

    1 week ago

    Christchurch, New Zealand NZ Post Full time

    Delivery Agent | On Call | Timaru Your Impact Pushing the boundaries and innovating to meet the needs of our customers really comes to life in the Delivery Agent role. Provide world class mail and parcel pickup and delivery. You will be operating an e-vehicle (paxster) or delivering our mail by bike which is a ground-breaking new approach. This on call role...

  • Delivery Agent On-call Timaru

    6 days ago

    Christchurch, New Zealand NZ Post Full time

    Delivery Agent | On-Call | Timaru Your Impact Pushing the boundaries and innovating to meet the needs of our customers really comes to life in the Delivery Agent role. Provide world class mail and parcel pickup and delivery. You will be operating an e-vehicle (paxster) or delivering our mail by bike which is a ground-breaking new approach. This on call role...

  • Reservations Sales Agent

    2 months ago

    Christchurch, New Zealand AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    7 months ago

    Christchurch, New Zealand BreakFree Cashel Street Full time

    **BreakFree Cashel** Street is an innovative Christchurch hotel that opened in April 2015. The hotel's philosophy is simple: we believe that great design, intuitive technology and exceptional service should be available at a great price. Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a**...