Clearance Rep

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**Awards**
- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

**What you’ll do**

As a Customs Clearance Representative, you will play a crucial role in ensuring the efficient and compliant movement of international shipments through customs processes. You will be responsible for coordinating and facilitating customs clearance activities, ensuring adherence to regulations, and providing exceptional customer service.
- Manage the end-to-end customs clearance process for import and export shipments, ensuring compliance with local and international customs regulations
- Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
- Collaborate closely with customers to gather necessary information, resolve inquiries, and address customs-related issues
- Stay up to date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
- Work closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
- Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction
- Maintain accurate records of customs clearance activities and documentation in compliance with company policies and regulatory requirements

Post Code: 2022 | Auckland

**What you’ll bring to the team**
- Previous experience in customs clearance operations, preferably within the logistics or freight forwarding industry
- Knowledge of or desire to learn New Zealand customs regulations, procedures, and trade compliance requirements
- Proficient in using customs clearance software and online customs portals (e.g., Integrated Cargo System - ICS)
- Excellent attention to detail and analytical skills to review and validate customs documentation
- Strong interpersonal and communication skills to interact effectively with customers, colleagues, and government agencies
- Ability to prioritize tasks, manage multiple shipments simultaneously, and meet deadlines in a fast-paced environment
- Knowledge of tariff classifications, duty rates, and Free Trade Agreements (FTA) is desirable
- Bachelor's degree in logistics, international trade, or a related field is an advantage

**What’s in it for you?**

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance
- Health & wellness, employee assistance, and rewards and recognition programs
- Special employee discounts on medical insurance, computers, electronics, travel packages, and much more

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and thi