Retail Store Manager

3 months ago


Porirua, New Zealand Xplosiv Wellington Full time

We are looking for an energetic and enthusiastic Store Manager, a motivated and committed person to join our team in our business in Porirua, Wellington Region. You will be assisting with the operation of the business during your shift and will provide excellent customer service. We guarantee a minimum of 30 hours per week with a pay rate between $29.66- $31.25p/h. You will be working as per roster hence flexibility is important in this role.

**Your Key Responsibilities include below-**

To ensure the overall smooth and effective operation of the Store with a strong customer service orientation. Will liaise with the owner to discuss issues that will facilitate the smooth running and high quality of the business and to perform the following tasks on a day-to-day basis and take sole charge of the store:
**Core Responsibilities**
- Ensure the overall business meets profit targets and operates smoothly.
- Look for opportunities to improve procedures and make improvements to purchasing and marketing policies.
- Introduce new products that are on demand and get rid of old stock.
- Ensure that the service standards are on the highest level and constantly improve them.
- Promoting and advertising the store’s goods and services.
- Maintain security controls on cash, keys, alarms, and stock.

**Stock and Financial Responsibilities**
- Setting prices for goods ensuring the highest profit.
- Develop and maintain a professional and cooperative relationship with suppliers.
- Managing stock levels and making key decisions about stock control and pricing, including - implementing stock control systems, stock tracking, purchasing, stock discounting, and clearance.
- Daily budgeting, cash reconciliation, petty cash, and banking.
- Performing regular bookkeeping

**Customer Service**
- Sell goods to customers, advise and recommend products, and add on products.
- Follow up on customer complaints/comments quickly.
- Answer phones quickly and ensure staff does the same.

**Staff Management**
- Recruiting, selecting, orienting, training and motivating employees as well as, conducting appraisals and performance reviews and providing or organizing training and development
- Ensure the business has a sufficient level of staffing and staff rosters are prepared in a timely manner.
- Ensure staff are trained in the correct procedure for running the business.
- Ensure staff are aware of specials.
- Ensuring compliance with occupational health and safety regulations

Skills and experience required:

- Need to be mature person, committed to hard work and dedication to the job is all that is needed to excel
- Previous customer service experience is welcomed
- No qualification is required


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