Front of House Administrator

3 weeks ago

Christchurch, New Zealand Christchurch Full time

**Mō te tūnga | About the role**

Within the Te Whatu Ora Health NZ Waitaha Canterbury, our Gastroenterology Department provides comprehensive secondary and tertiary level inpatient, and outpatient services to Canterbury and locations throughout the South Island. This department leads and manages the National Bowel Screening Programme (NBSP).

We are looking for an experienced Front of House Administrator to join the Gastroenterology Department, where you will be supporting a multi-disciplinary team. This role will be based at reception and therefore you will be required to welcoming tūroro (patients) and their whānau. This role is a permanent, full time role, requiring you to work between Monday and Friday, 8 am to 4:30 pm.

In this role, you will be responsible for:

- Front of house duties
- Welcoming tūroro (patients) and their whānau
- Coordinating and managing tūroro (patient) bookings
- Managing bookings
- Managing the patient management system
- Other ad hoc administrative tasks

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:

- Experience in administration or reception roles
- Computer skills (Microsoft Office, Excel, PowerPoint and Word)
- Communication and interpersonal skills
- Time management and problem-solving skills
- Customer service and telephone manner skills
- Ability to work under pressure to meet required deadlines
- Understanding of bi-culturalism and health inequalities
- Experience using a Patient Management System would be an advantage, however full training will be provided

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai

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