Ip Networking

4 weeks ago

Wellington City, New Zealand Nokia Full time

Short Description

The IP Networking and Network Management System Customer Technical Support Specialist delivers Care support services to customers, remote and on-site activities for product technology, solutions, and complex networks during Care phase. Complies to the standard and emergency case handling processes.

*Description

**Role Overview**

The Care team supports our customers (in line with contractual service agreements) and internal Nokia stakeholders in pre
- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses. Contains escalation of key issues to appropriate functions.

This position is part of the Nokia Network Infrastructure, Services, Care Delivery team based in Wellington, New Zealand and will be providing IP technical support to customers in New Zealand and Pacific Islands.

Technical support is performed as contracted with customers which involves meeting defined Service Level Agreements (SLAs).

Close working relations with both the customers and internal Nokia staff are key. Nokia staff include, but are not limited to, regional Technical Assistance Centre (TAC), global Technical Expertise Centre (TEC) and Customer Technical Advocates (CTAs).

*Responsibilities
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve products or services.
- Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives.
- Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective.
- Shares initial ideas for professional direction of own organisational unit.
- Acts as a professional advisor and mentor for staff / workteam / taskforces.
- Provides working leadership and training to less experienced personnel.
- Troubleshoots, diagnoses, advises and performs corrective and / or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected).
- Ensures customer Service Level Agreement (SLA) compliance and KPI quality performance level.
- Engages and collaborates promptly with additional tiered support levels, as needed and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issues resolution.
- Develops and maintains good understanding of the customer network and recommends improvements of products and solutions to the internal product groups.
- Manages and builds customer relationship on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool.
- Applies SW services processes, policies, tools, documentation and contributes to their continuous improvement.
- Restores / neutralises operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer.
- Provides SW support to service delivery teams, as needed.
- Ensures self-development as per evolving Nokia portfolio and maintains awareness of new products and releases through regular updates.

*

**Required Skills**:
**Scope & Contribution**
Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

**Innovation**
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses creative approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set.

**Communication**
Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset. There may be requirements to attend meetings or trainings occasionally our of normal business hours.

**Knowledge & Experience**
Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

Pay: $100,000.00 - $130,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Expected Start Date: 01/07/2024

  • Ip Network Solution Architect

    4 weeks ago

    Wellington, Wellington, New Zealand NOKIA Full time

    Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create...

  • Ip Customer Support Specialist

    4 weeks ago

    Wellington, Wellington, New Zealand NOKIA Full time

    Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create...

  • Contract Ip Attorney

    3 weeks ago

    Wellington City, New Zealand Flatfee Corp Full time

    **Benefits**: - We bring clients, contractors and administrative systems to you remotely so that you are able to scale quickly and easily as a professional. - We provide all the support you need to make your practice and specialty easily available to global clients, no matter what language they speak. - Exclusively remote work - Eliminate time consuming...

  • Network Engineer

    4 weeks ago

    Wellington City, New Zealand HAYS Full time

    Your Next Career Step **Your new company** This company represents the core of the New Zealand Public Sector. They provide the essential service of protecting the integrity of the government and its wider teams. **Your new role** This role requires a keen Network Engineer with experience working on large-scale networks. This role will entail Firewall...

  • Network Engineer

    3 weeks ago

    Wellington City, New Zealand HAYS Full time

    Network Engineer, 3-Month Contract, CBD based. Juniper and Cisco experience required an immediate start. **Your new company** Your new role is with a large public sector agency that provides essential services to New Zealand in a fascinating and dynamic environment. The organisation is looking to add further capability to its networking team for an...

  • Network Engineer

    1 month ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Are you naturally curious? Are you an experienced Network Engineer? Do you want a role that...

  • QA Network Analyst

    4 weeks ago

    Wellington City, New Zealand Chorus NZ Limited Full time

    **Contract: Permanent** **Where: Wellington** **We’re all about endless potential**: We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible, providing unlimited access to an...

  • Network Engineer

    1 month ago

    Wellington City, New Zealand Government Communications Security Bureau Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Are you naturally curious? Are you an experienced Network Engineer? Do you want a role that...

  • Network Engineer

    1 month ago

    Wellington City, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Are you the kind of person who gets excited by new ways of working? Working within the...

  • Network Engineer

    1 month ago

    Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Based in Network Operations - Our Network team are hands on and work beside various operational teams, project managers, developers and BA’s. Our skilled team have the...

  • Network Engineer

    4 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders.Are you naturally curious? Are you an experienced Network Engineer? Do you want a role that...

  • Network Engineer

    4 weeks ago

    Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    Bring a real passion for your internal customer’s needs - Competitive Base salary + Bonus + Grocery discount card + other discounts on offer - An opportunity to showcase your strong networking skills **Ready to make an impact? We’re looking for a Network Engineer reporting to our Network and Platforms Lead; working alongside a dedicated technical...

  • Network Engineer

    1 month ago

    Wellington City, New Zealand Government Communications Security Bureau Full time

    The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders. Are you the kind of person who gets excited by new ways of working? Working within the...

  • Transport Network Engineer

    4 weeks ago

    Wellington, Wellington, New Zealand 2degrees Mobile Limited Full time

    A lot's changed over the past few years. 2degrees now has 1.9m customers across mobile and broadband, 1700 employees, coverage in 98.5% of NZ and 58 retail stores.One thing that hasn't changed though, is 2degrees purpose of Fighting for Fair and our love of doing things differently. We love market disruption, we love our customers, and we REALLY love our...

  • Network Engineer

    4 weeks ago

    Auckland City, New Zealand Consult Recruitment Full time

    Permanent role - Salary: $105,000 - $110,000 - Grow skills across enterprise networking technologies - Hybrid work set up - WFH & office - Permanent role - Salary: $105,000 - $110,000 - Grow skills across enterprise networking technologies - Hybrid work set up - WFH & office Our client is steadily overtaking some of the country's largest network and...

  • Senior Network Engineer

    1 month ago

    Auckland City, New Zealand Alexander James Full time

    **Contract Type**: - Full Time**Location**: - Central Auckland - Auckland | Tāmaki-makau-rau**Industry**: - IT & Telecomms**Contact Name**: - Kate Korkery- **Contact Phone**: - Kate Korkery**Date Published**: - 24-Jan-2024Company & Position Overview: This is a great opportunity for an Network Engineer experienced in Networks, ISP and Juniper, to join...

  • Network Engineer

    4 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Network Engineer at Government Communications Security Bureau, Wellington The secret to our success is our people. While we are ordinary people, we are not all the same. We welcome diversity, in all its forms, in fact we consider it a strength. Join us and work at the heart of national security to protect New Zealand and New Zealanders.Are you the kind of...

  • Network Engineer

    4 weeks ago

    Auckland City, New Zealand BCIC Swiss Full time

    **Job Title: On-Site Network Engineer** **Job Location: (Auckland) Newzeland** **Job Responsibility** - Coordinate with on-site support personnel while troubleshooting Cisco Network L2/L3 support administration - LAN, WAN, WLAN, DC-LANPrimary key skills - LAN,WAN, WLAN,DC-LAN. - Should have a good understanding of the service components like Cisco Router,...

  • Network Engineer

    1 month ago

    North Shore City, Auckland, New Zealand Appoint Limited Full time

    Initial Three Month Contract - North Shore Location - Training & Development **'best in class' **service. We are currently recruiting for a **Network Engineer for an initial three month contract committment. Our client ideally would like to hire a permanent Network Engineer evenutally.** They pride themselves on the relationships they forge and they are...

  • Network Engineers

    2 months ago

    Auckland City, New Zealand Peoplebank Full time

    **Be involved in the development, delivery and maintenance of Aotearoa’s most important network environment!** The Role: - Delivering network engineering and design services - prepare the designs, build, deployment and implementation - Identify risk and issues with installations of complex solutions - Participating in lifecycle management of the network...