Guest Service Agent/room Attendant

7 months ago

Lake Tekapo, New Zealand Accor Apartments & Realty Full time

Nestled on New Zealand's South Island, in close proximity to the shores of Lake Tekapo, you will find Mantra Lake Tekapo. The property offers a comfortable selection of rooms, including one, two and three bedroom apartments, swimming pool, hot tub, barbeque area and outdoor fireplace for guests to enjoy. During your leisure days, immerse yourself in the breathtaking surroundings of Lake Tekapo. Explore the Southern Alps and Mount Cook National Park. And don’t miss the golden opportunity to stargaze, as Lake Tekapo is situated within a UNESCO Dark Sky Reserve

Purpose
As a Guest Service Agent/ Room Attendant, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will seamlessly transition between Front Office and Housekeeping, creating exceptional experiences for guests from their initial arrival through to their departure. Your dedication ensures that every guest enjoys a memorable stay, leaving with cherished memories of outstanding hospitality.

Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
- Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Conquer challenges alongside guests, transforming dilemmas into success stories
- Promote hotel amenities and services by having a deep understanding of products and offerings
- Display proficiency in accurately handling reservations and managing guest accounts
- Report maintenance issues promptly, showing your dedication to a flawless experience
- Use cleaning materials with care and adhere to safety protocols to ensure a secure environment

Skills and Experience
- Innovative approach to exceeding customer service expectations
- Skilled at collaborating within teams, as well as working independently
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Previous experience in a similar Reception or cleaning role is a valuable asset
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
- You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways
- You embrace collaborating with colleagues from various backgrounds

Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

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