Customer Service Consultant

4 weeks ago

Hamilton, New Zealand Trustpower Limited Full time

**Come and work for **Aoteroa's** largest multi-utility retailer; Mercury and be part of our awesome Customer Operations team. Using your excellent **problem solving** skills, and your radiant personality, you have the chance to make our customers' day**

Trustpower have joined forces with Mercury and are now the largest multi-utility retailer in New Zealand. Due to some internal promotions, we are looking for customer service champions to work with our awesome team and customer base. The contact centre is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business

**What you will be doing**:

- Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
- Investigate queries with other departments to ensure a wonderful resolution for our customers.
- Keeping up to date with product and company knowledge, and other duties as assigned.

**What you should have/be**:

- Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
- The ability to look at the big picture and use creative problem solving.
- Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
- Comfortable working to a schedule.
- A strong communicator with the ability to bounce back from challenging conversations.
- A friendly and professional attitude is a must

**So** what's in it for you?**
- A fantastic working environment with the coolest people on the planet.
- On top of your 4 weeks annual leave, we offer an additional 5 days leave (My days) to our people each year
- Free life and income insurance and discounted health insurance.
- $100 towards an annual health check up with your GP.
- The opportunity to work some shifts from home once you are established in the role.
- You will be provided with a work laptop and charger and a one off payment of $400 to assist with the cost of your home office set up.
- Many opportunities to connect outside your normal role and responsibilities by joining any of our internal community groups such as Te Ao Māori Ki Mercury, Pride Network and more.
- You can further grow your network through other initiatives such as Coffee Connect (where you connect with a random colleague in the business for coffee - obvs) or Skill Share (where you provide your diverse range of skills and talents to support other projects going on in the business).

**Need to know**:

- Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
- You will need to be available to work from one of our swish new offices in either Hamilton, Tauranga or Oamaru.
- Your induction will consist of a 5 week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
- We have one upcoming start date of the 17th of April 2023. Applications close 20th March 2023.

**Job Details**:

- Reference #
30089- Posted
10 Feb 2023- Closing
20 Mar 2023 17:00- Location(s)
Hamilton, Oamaru, Tauranga- Expertise
Contact Centre, Customer Experience, Customer Service- Job level(s)
Entry, Experienced- Work type(s)
Permanent full time

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