Senior Platform Engineer

6 months ago

Auckland City, New Zealand Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

The Platform Engineer in the Continuous Delivery team helps build a fit for purpose platform that delights our customers by focusing on shortening feedback loops in our delivery pipeline, removing the barriers to Continuous Delivery, and providing a great developer experience for our platform.

With a mindset of Own it, Build it, Run it the Platform Engineer provides operational support to our platform systems and processes which can include rostered support, maintenance, and production deployment. This role also is also responsible for reduction of operational toil through automation so that the team can focus on bringing the greatest platform leverage to our customers instead of toiling through repetitive manual tasks.

Areas of Accountability

The accountabilities for a Platform Engineer are applied at the team level.

**Platform Products and Services**
- Products and Services are secure and compliant by design in line with our standards and policies.
- Progress the evolution of the platform to meet the needs of our customers.
- Evaluate, implement, and integrate with 3rd party technologies and tools to provide maximal platform leverage.
- Favours solutions that provide self service to our customers.
- A bias towards solutions that are just good enough AKA Thinnest Viable Platform.

**Delivering Value to Customers**
- A focus on providing value and impact to our customers for the work that we do.
- Maintain relationships and influence our customers to learn, adopt new practices, concepts, and technologies through ongoing customer feedback.
- Provide documentation and training to meet the needs of our customers.
- Favour solutions that provide self service to our customers.
- A bias towards solutions that are just good enough AKA Thinnest Viable Platform.

**Software Development**
- Solutions are built in a way that anticipates the type of scale and maintenance required for the scope of work.
- Actively participates in reviews, training, pair programming, mentoring to support delivery of value as a team.
- Brings a focus on fast iterations and delivering working software to our customers by breaking down work into small slices.
- Reduces technical debt. Signals the need for technical debt reduction for planning.

**Toil Reduction**
- Measures operational toil to assist with prioritisation and capacity planning.
- Leverage scripting and automation to reduce operational toil.

**Operations and Reliability**
- Measures are in place to identify potential customer impact and resolve issues in line with the expectations of our customers.
- Ongoing maintenance and capacity planning to ensure our quality of service.
- Executes or oversees the successful execution production changes.

**Commitment to Quality**

**Balancing Resources and Outcomes**

Values quality over time and feature constraints in their own work

**Internal Collaboration and Communication**

Communicates clearly with team, escalating blockers quickly, clarifying requirements and sharing assumptions

**Engineering Design**

Able to provide helpful feedback when peer-reviewing work, and can clearly explain technical decisions during peer-review

**Driving Change**

**Industry Knowledge**

Shows some ability to distinguish industry trends and tools from what is being used at SCE

**Influencing**

Influences individuals with which they work and have worked, encouraging team ownership of quality

**Hiring**

**Reasoned Design**

Mastering ability to break down tasks, plan, estimate, and evaluate scope

**Learning to Teach**

Uses their learning opportunities as opportunities to assist the next person doing the same or similar things

**Broad Leadership**

Contributes to consensus for decisions

**Organizational Implementation and Impact**

Understands the direction of the team

**Independence**

**External Collaboration and Communication**

Provides visibility to stakeholders based on their own work

**Autonomous**

Makes steady, well-paced progress without the need for constant significant feedback from more senior engineers

**Reliable**

Collaborates professionally with team and peers, assumes good intent, and can disagree and commit

**Problem Complexity**

Works mostly on clearly defined and scoped individual features or problems under moderate supervision

**Leadership**

**Contribution to Growth**

Occasionally

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