General Technician

8 months ago

Christchurch, New Zealand TSB Living Limited Full time

The General Technicians are to manage inwards return, assist with repairs, maintenance and assembly of products for customers and display; and to manage our spare parts and work alongside front-line staff to salvage our seconds products.

SPECIFIC DUTIES & RESPONSIBILITIES
- Receive inwards goods and make a note on TSB central portal.
- Sort TSB central portal on a daily basis and with attention to detail.
- Diagnose cause of malfunction and perform authorized repair of the products.
- If product cannot be repaired, salvage parts, sell as seconds online or dispose of in a complaint manner.
- Document work to be performed on TSB central for all inwards goods.
- Administer safety and housekeeping policies and procedure. Communicate with Frontline and warehouse staff to source the correct part and sort the customer.
-Advise the frontline and manager immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the delegated timelines.
- Pick and pack parts orders as requested by staff on a daily basis or as and when required.
- Perform tasks advised by the manager as and when requested.
- Assist with the upkeep of showroom by assembling and displaying products accordingly.
- Manage all spare parts in an orderly manner so it is available when required.
- Re-order spare parts as and when required so there is sufficient stock levels.
- Act in good faith with a great level of attention to provide a timely outcome for the business and its customers.
- Adhere to strict timelines for reverting back to frontline staff and customers.
- GENERAL DUTIES & RESPONSIBILITIES
- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
- Comply with all employment obligations.
- Promptly undertake to complete all reasonable and lawful instructions and directions given.
- Serve the business in good faith, promoting and protecting the business' best interests.
- During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
- Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

The successful applicant shall:

- Preferably have previous work experience in furniture, carpentry, construction, or relevant industry;
- Have ability to analyze problems and implement effective solutions on a timely basis;
- Have a Can-do attitude and willingness to learn;
- Have a Health & Safety, Environmental and Quality focus;
- Have a passion for satisfying our customer's requirements and expectations;
- Have good time management skills;
- Be warm and friendly personally;
- Be well organised and capable of multi-tasking;
- Be self-managing and able to work effectively in a team as well individually;
- Be responsible, hardworking and physically fit.

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