Motor Claims Consultant

**Grow your career in financial services within an award-winning insurance company Long list of benefits & an enthusiastic, supportive team environment.**
- Insurance discounts - home, car, contents & more
- Consistently voted one of NZ’s best large workplaces
- Ongoing career training & development
- Avondale location with off street parking
- Inclusive and supportive culture
- ASAP start

**About the Company**: One of NZ’s largest insurance companies, and the most trusted, as voted by their customers year on year. There is a big focus on trust and delivery, whilst keeping services provided as simple and easy to use as possible. Be a part of their big picture and deliver exceptional service to NZ’s most satisfied customers.

**About the role**: As a Motor Claims Consultant, you will be managing a portfolio of motor vehicle claims face to face, for our customers within the Auckland region. You will help our customers by providing exceptional service throughout the lifecycle of their motor vehicle claim and ensuring you are creating a stress-free customer experience so they can get back on the road. Other typical duties include:

- Liaising with external consultants, repairers, customers, and expert advisors while maintaining and developing long term supplier relationships
- Diligently handling your claims to ensure they turned around as quickly as possible

**The Hours**:

- Rotating rosters, working an 8 hour shift between Monday - Saturday, 7.30am - 6pm
- You will work on 2 rotational shifts: 7.30am - 3.30pm and 10am - 6pm. You’ll be required to work one Saturday 1-2 times per month, from 8.30am - 12.30pm, paying time and a half

**Training and Career Developement**:

- 3-4 weeks onsite training and buddying
- Ongoing learning and development is offered
- gain work experience in other teams, receive one-on-one coaching and feedback, in-house training sessions

**Benefits**:

- Annual “Wellbeing Allowance” spent on something that promotes a work/life balance
- Staff discounts at partnered retailers
- Discounts on insurance products - up to 50%
- Opportunity to sit insurance papers
- Discounted gym memberships
- Team competitions and fun days to get involved in

**To stand out from the rest, you will have**:

- 1-2 years experience in the customer service industry (preferably call centre)
- Empathy and resilience
- Good listening skills
- The ability to problem solve and be able to think outside of the box
- Insurance knowledge preferred but not required