Cambridge Hotel

Trinity Hotel & Cambridge Hotel - Night Audit/DM

Company

Cambridge Hotel

Location

Wellington,Wellington

Pay & Benefits

Competitive Salary with incentives

Listed

Thu 6 Apr, 9:45 am

Type

Full time, Permanent

You will be based on the front desk of our hotel.

We are a small and tight team and we are searching for someone that is positive and works well alone and in a team.

Full time shifts at the hotel which start from start from 11pm to 7am - Night Audit

Regular shiftsSunday - Thursday nightsat the Cambridge Hotel.

The role....
- Greet all guests and assist with check-in and check-out procedures
- Build and maintain positive relationships with all guests in order to anticipate their needs
- Balance daily banking
- Perform Front Desk daily duties and tasks to the highest standards
- Maintain, be responsible and conduct daily reports
- Good understanding of a Hotel Property Management System
- Maintaining positive team moral and friendly front office environment
- Communicate regularly with housekeeping, maintenance and reservations in regards to room status, availability and room moves.
- Deal with and manage guest queries and complaints.
- Address any maintenance issues during the shift
- Manage any security issues during the shift.
- Ensure a high level of guest satifaction.

Skills and experiences:

- Good relationship building skills
- Be confident and empathic when dealing with all guests
- Be highly motivated and customer focused
- Be a team player with excellent communication skills
- A high standard of personal presentation
- Excellent time management and prioritising skills
- Good computer skills
- Knowledge of a HotelPMS system preferred.
- Keen eye for detail
- Admin and reception experience related to hotel
- Initiative and motivation
- Experience with Word/Excel
- Fluent in English, both reading and writing.
- Articulate on the phone when managing calls.

Benefits Include:
F&B & Hotel discounts

Good pay and regular guaranteed hours.

Opportunities for promotion & cross training

Incentive scheme and staff discounts at our sister venues.

If you have any questions please feel free to ask