Food & Beverage Supervisor

3 weeks ago

Mount Ruapehu, New Zealand Ruapehu Alpine Lifts Full time

The Whakapapa whānau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation.
- Mō te tūnga | About the role_

Our Food & Beverage Department is pretty important feature of our summer operations - let's face it, our manuhiri (guests) and staff can work up quite an appetite Food & Beverage can be a really rewarding department to be a part of and this position offers the chance to take on a leadership role in one of our cafés. The key aspect of this role is providing the best level of service possible to your guests and great leadership to your team.
- Assist in the training, development and performance management of staff.
- Ensure an effective and efficient service is provided to guests.
- Maintain quality standards with respect to food and beverage presentation and content.
- Ensure kitchen areas, café seating areas, and counter spaces are prepared, cleared and maintained for food preparation and storage.
- Prepare and place stock orders within set timeframes.
- Maintain appropriate stock levels for expected sales and conduct stock takes.
- Oversee daily processing of all monies.
- Any other duties as requested by the Food and Beverage Head of Department.
- Ngā pūkenga me ngā wheako ōu | Your skills and experience_
- Bar managers license is desirable.
- Thorough knowledge of the New Zealand Sale of Liquor Act and other industry related legislation.
- Skilled in developing and maintaining relationships with both your team and guests.
- Genuine interest and knowledge of "café culture".
- Commitment to a strong guest service ethic.
- High energy levels and a flexible approach.
- Ngā āhuatanga kei a mātou | What we offer_

Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks including exclusive food and beverage, and retail discounts, for use in Whakapapa’s cafes and store.

We also offer an accommodation option to staff on request.

Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth

Remuneration range - $25.32 to $29.14 depending on experience

**On October 27, 2023, Ruapehu Alpine Lifts Limited was put into Receivership with Brendon Gibson and Neale Jackson appointed as Receivers. They transferred ownership of the Tūroa ski area to Pure Tūroa Limited in April 2024 and are continuing to work on the sale of Whakapapa.

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