Agribusiness Manager

Do you have experience in the finance & rural sector? Do you have a strong interest in the agriculture industry? Are you looking to join a passionate team of likeminded individuals? We are searching for an energetic & motivated individual to join our skilled team in our Rotorua office._

Rabobank is the world’s leading specialist in food and agribusiness banking. Our key strengths lie in our people, our deep sector knowledge and putting clients at the heart of everything we do.

We are currently seeking an Agribusiness Manager to join our Rotorua team on a permanent basis. Reporting to the Area Manager, you will manage and grow a portfolio of rural clients, in accordance with bank and branch goals for profitability, client satisfaction and credit quality. You will naturally be relationship driven, focussing on how you can give more value add to your client portfolio through innovative ideas and your passion for the rural sector.
- Experience in a banking accountant management role (rural) or similar
- Proven ability in building, maintaining and growing a portfolio of clients
- Proven ability in achieving high levels of customer service
- Credit and financial analysis skills
- A genuine passion for the rural sector
- A strong team focus
- A tertiary qualification in Finance, Economics or Agriculture (preferred but not essential).

This is a fantastic opportunity to be part of a unique business culture & inclusive bank which help local farmers maintain and grow their business whilst they set themselves up for future succession.

In addition to a competitive salary and annual bonus scheme, we offer a range of perks and benefits, including personal and professional development opportunities, health and wellbeing initiatives, additional leave benefits, a flexible workplace and insurance benefits.

**Job Overview & Purpose**:
The purpose of the role is to provide a high level of customer service to our clients by completing the day to day operational and settlement activities of the business.

**Key Responsibilities and Accountabilities**:

- Deliver high level customer service
- Meeting agreed service level agreements (SLA’s)
- Process customer transactions and maintenance within agreed timeframes, including:

- Automatic payments, direct debits, direct credits, Internet Banking, Mobile Phone banking,

Cross border telegraphic transfers
- Security Token issuance and maintenance
- Deposits - new, maturing, breaks
- Treasury reporting
- Deceased Estates, Audit Confirmation reporting, external agency requests
- Follow relevant procedures to fulfil requests received via customer contact channels for Rabobank
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions,

implementing solutions and escalating unresolved problems
- Ensure all documentation and written correspondence is of a high standard
- Manage complaints and incidents according to relevant policy and procedures, escalating as required
- Ensure Treating Customers Fairly (TCF) principles are a foundation for all client interactions
- Adhere to bank policy and procedures at all times
- Accurate use of the Active Operations Workware platform

**Skills**:

- Clear written and verbal communication skills
- Positive customer focus and high level of quality customer service
- Professional interaction with client and branch staff and other business stakeholders
- Team player
- Able to prioritise tasks, multitask and meet deadlines
- High level of accuracy and attention to detail
- Strong analytical and problem solving skills
- Continuous Improvement focused
- Knowledge of common financial sector products, in particular lending, deposits, debit cards and transactional banking.

Understanding of relevant regulatory requirements in New Zealand
- Understanding of the Privacy Policy and relevant legislation
- Understanding of Financial Advice obligations
- Understanding of Risk and Controls relevant to the team and department

**Qualifications**:

- A tertiary qualification in a related field is preferred but not essential
- Previous experience in the financial services industry preferred.

**Desirable**:

- Experience with general banking operational processes
- Continuous Improvement focussed

Rabobank Global Behavioural Skills:
(Foundation, Practitioner, Master)
- (F) Storytelling: Organizes insights and defines a logical flow to tell a story
- (F) Complex Problem Solving: Identifies problems and reviews related information, to develop and

evaluate possible solutions
- (F) Self-reflection: Takes time to reflect on own strengths and weaknesses, by asking feedback and

using this to develop and grow
- (F) Service orientation: Takes accountability for providing a high level of service quality towards

clients, sustaining client relationships
- (F) Coaching: Guides and supports peers in improving performance and expand, refine, and

build new skills
- (F) Agility: Demonstrates the ability to change own actions, course o