Helpdesk Consultant

1 week ago

Auckland City, New Zealand LEAP Legal Software Full time

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”
- Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
- Work for a culture that values its Employees Fulltime, hybrid (Must be in Auckland)

**ABOUT LEAP**
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

**MEET THE TEAM**
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Client Services Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

**Requirements**:
**WHAT YOU’LL DO**
- Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
- Answer general client software and hardware queries
- Action inbound and outbound calls as assigned to achieve daily KPIs
- Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
- Maintain LEAP software knowledge against the capability matrix

**WHAT YOU’LL BRING**
- Qualifications (or progressing towards qualifications) in technology, accounting or law
- A proven record and passion for providing excellent customer service (preferably within a professional services environment)
- Proven ability to manage high-volume, transactional calls
- Competent in MS Office
- Proven ability to problem-solve
- Demonstrated ability to learn new skills
- Experience within a help desk or call centre environment (desired, but not essential)

**WHAT YOU NEED TO BE REALLY GOOD AT**
- Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Managing work (includes time management) - effectively managing one’s time and resources to ensure that work is completed efficiently
- Building customer loyalty - effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Technical / professional knowledge and skills - having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

**Benefits**

**WHAT YOU’LL GET**
- Friendly, supportive, and driven culture
- Company updates for birthdays, work anniversaries, new joiners
- Generous Parental Leave benefits

One additional paid "Be Me" leave day per year to celebrate being you**LIFE at LEAP**
LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

**SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION**

***:
**

  • Helpdesk Consultant

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge and a change of career?_** **_If so, this may be the role for you!_** We are looking for Superstars that loves delivering outstanding customer experience to...

  • Helpdesk Support Consultant Infinitylaw

    3 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge and a change of career?_** **_ If so, this may be the role for you!_** **HelpDesk Support Consultant** We are looking for Superstars that loves delivering...

  • Helpdesk Consultant

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **Work for a Culture that values its Employees.** We are looking for Superstars that loves delivering outstanding customer experiences to join our Helpdesk Team. Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional...

  • Helpdesk Consultant

    1 week ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **Work for a Culture that values its Employees.** We are looking for Superstars that loves delivering outstanding customer experiences to join our Helpdesk Team. Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional...

  • Helpdesk Consultant

    4 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_ If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that...

  • Helpdesk Consultant

    3 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that loves...

  • Helpdesk Consultant

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge and a change of career?_** **_If so, this may be the role for you!_** We are looking for Superstars that loves delivering outstanding customer experience to...

  • Helpdesk Consultant

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_ If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that...

  • Helpdesk Consultant

    2 weeks ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that...

  • Helpdesk Consultant

    1 week ago

    Auckland City, New Zealand LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a change of environment but keep your experience to use?_** **_Or are you an Accountant looking for an exciting new challenge and a change of career in the tech industry?_** **_ This role is for You!_** **_Work for a Culture that values its Employees_**_._** We are looking for Superstars...

  • Senior Helpdesk Technician

    2 weeks ago

    Auckland City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...

  • Senior Helpdesk Technician

    3 weeks ago

    Auckland City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...

  • IT Helpdesk Technician

    5 days ago

    Auckland CBD, New Zealand Tonkin + Taylor Full time

    **Mō tō mātou āhuatanga | Who we are** Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving complex challenges. We are proudly a New Zealand, employee-owned company and our collective mission is to create and sustain a better world. **Kei te hiahia mātou ki ōu | We want...

  • Helpdesk Technician

    3 days ago

    Wellington City, New Zealand HAYS Full time

    Join this successful IT Service Provider based in Porirua Wellington as a Help Desk Technician! **Your new company** The organisation is an IT Consultancy whose work helps provide small to medium enterprises with their IT infrastructure. They work with a range of clients with differing needs and like to provide a real personal touch to the people they work...

  • Senior Helpdesk Technician

    2 weeks ago

    Wellington City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Wellington office on Cuba Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...

  • Senior Helpdesk Technician

    3 weeks ago

    Wellington City, New Zealand Think Concepts Full time

    **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Wellington office on Cuba Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities and the chance to build an impressive portfolio, while taking...

  • Payroll Systems Consultant

    1 week ago

    Auckland City, New Zealand Consult Recruitment Full time

    Permanent opportunity for a Payroll Systems Consultant to join a leading Payroll and Software organisation as they deliver cutting-edge solutions! Join an innovative team who are delivering cutting-edge payroll solutions Provide technical support to a growing team Great flexible working **The Role**: This role will involve utilising your excellent...

  • Helpdesk Consultant

    4 weeks ago

    Auckland City, New Zealand MEGA Full time

    **About MEGA** MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with **Privacy by Design**, MEGA provides a range of end-to-end encrypted cloud storage and communication solutions for individuals and businesses. We launched in 2013, and have grown to a global team of over 160 people who are motivated by...

  • Digital Care Consultant

    7 days ago

    Auckland, Auckland, New Zealand 2degrees Full time

    Role OverviewThe Digital Care Consultant will be responsible for providing technical support to customers and resolving issues related to digital services.Key ResponsibilitiesResponsibilities include responding to customer inquiries, troubleshooting technical issues, maintaining accurate customer records, and collaborating with team members to resolve...

  • Senior Consultant

    4 weeks ago

    Auckland City, New Zealand Think Concepts Full time

    We are growing our team! Are you looking for a new opportunity? **The Company** Think Concepts provides IT support, cloud services, and managed IT services for small to medium-sized businesses. Based in a hip Auckland office on East Street, we're a tight-knit team who are passionate about what we do. You will enjoy a competitive salary, bonus opportunities...