Restaurant Manager

5 months ago

Queenstown, New Zealand Hilton Full time

Restaurant Manager

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

As an Outlets Manager you will be required to manage, train, and develop team members and work within all budgeted guidelines.

Specifically you will perform the following tasks to the highest standards:

- Manage Food & Beverage service operations
- Maintain exceptional levels of customer service
- Recruit, manage, train and develop the Restaurant Team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food costs and Payroll
- Drive sales to maximize budgeted revenue
- Assist to develop menus
- Be accountable for monthly stock takes
- Incentivise Team Members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A la carte Restaurant Management experience
- Knowledge in wines and cocktails
- Ability to meet financial targets
- Ability to comply with specific brand standards
- Ability to work under pressure
- Excellent grooming standards
- Passion in the development of Team Members
- Flexibility to respond to a range of different work situations

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

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