Product Insights Analyst

3 days ago


Auckland City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**Where does the Product Insights Analyst role fit in?**

Xero’s product vision is to make life better for people in small businesses, their advisors and communities around the world. To achieve these goals we need strong analytical minds to empower Xero in delivering successful customer outcomes through actionable insights.

**What you'll do**:

- Help drive product development decisions by sizing opportunities and providing a data driven understanding of the current customer behaviours
- Work with large datasets and gain exposure to modern cloud based data platforms
- Generate product insights using a range of analytical techniques and tools
Investigate and identify any data quality issues and work with other team’s across Xero to resolve them
- Help with our journey to deliver best practice behavioural analytics
- Use your data storytelling skills combined with modern analytic platforms to visualise insights by creating interactive dashboards and informative presentations
- Present analysis to stakeholders, in a simple and compelling way

**What you need to be successful in this role**:

- Ability to tackle unfamiliar domains and work with complex and diverse datasets
- Effectively and independently source and join data from multiple sources using SQL / R / Python.
- Use your data wrangling skills to transform data and create features in preparation for analyses.
- Produce metrics, models and/or insights to answer product related questions
- Experience in delivering analytics in the form of visualisations and interactive dashboards
- Ability to analyse complex data and deliver meaningful, actionable insights to stakeholders in a clear and digestible way
- Experience with Python or R ideal
- Experience in building statistical models is beneficial
- You’ll be eager to understand the business context to help inform your approach to the analytical activities, and solve customer problems alongside your stakeholders
- Positively contribute to our culture by building strong relationships within our team and have the ability to collaborate across teams
- Strong communication skills, including the ability to prepare clear reports and then deliver those reports to non-technical stakeholders.
- End-to-end documentation of initiatives from scope, approach, requirements, insights and output in an easy to understand way to ensure discovery of our work by internal stakeholders.
- Customer-centric mindset, with proven ability to recommend opportunities that drive successful customer outcomes, while balancing commercial implications
- Be comfortable with ambiguity, context switching and coming up with innovative problem solving solutions

**Why work at Xero?**

Aside from the typical perks you’d expect from a tech company (games rooms, barista coffee, fresh fruit, sports teams and amazing offices), one of the best things about Xero is our people. You’ll join an inclusive, diverse product team with talented people from all over the globe. We support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package which includes shares and life insurance in addition to your base salary plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology too. Our culture is one we’re immensely proud of - from the moment you step through our doors, you’ll feel welcome.
- Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too._
- Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place._


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