Golf Shop Manager

5 months ago

Te Puke, New Zealand Te Puke Golf Club Full time

The Golf Shop Manager is responsible for promoting and maximizing the "Customer First" store culture at the golf course while at the same time working to ensure a consistent experience throughout the Te Puke Golf Club.

The Golf Shop Manager will be responsible for maximizing sales, tee sheet use, and profitability, proactive staff development, controlling expenses and shortages along with TPGC standards.

The Golf Shop Manager manages and runs the day to day operation of the store, whilst ensuring costs are contained within targets; maximizing store profitability by promoting sales within the shop, ensuring that a high level of customer service is delivered at all times and managing any issues that could arise.

**Days of work will be Tuesday to Saturday.**

**Job Duties**
- Ensure that the policies and procedures of the golf shop are enforced.
- Maintain strong inventory and purchasing control policies and procedures.
- Develop plans to accomplish long and short-term goals for the golf shop.
- Control shrinkage, expenses, and payroll, while ensuring sales floor is adequately stocked, signed, and merchandise is displayed to brand presentation.
- Address challenges, issues and opportunities in a direct, timely and constructive manner, partnering appropriately with the GM as needed.
- Manage stock levels and making key decisions about stock control.
- Use information technology to record sales figures and for data analysis and forward planning.
- Establish and monitor the product displays in the Pro Shop.
- Establish golf shop cleanliness and appearance levels, and make certain that the golf shop personnel maintain the facility to those established criteria.
- Ensure each customers receives exceptional "Customer First" service, by providing a customer friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards.
- When necessary, resolves customer complaints to the customers satisfaction in a timely manner.
- Prepare the employee work schedule ensuring that the golf shop is properly staffed to handle the customer load, and other activities such as receiving new shipments.
- Manage and motivating team to provide excellent customer service, ensure efficiency and met H&S requirements.
- Deal with staffing issues: interview potential staff; conduct appraisals and performance reviews; and provide or organize training and development.
- Resolve health and safety, legal and security issues.
- Perform any other duties as necessary.

**Requirements**:

- Minimum of 3 years work experience in the retail industry.
- Minimum of 1 year work experience in a supervisory role in a retail environment.
- Knowledge of golf is preferred.
- Proven excellent customer service skills.
- Management experience preferred.
- Excellent time management and prioritization skills.
- Demonstrated ability to train and motivate staff.
- Skills to monitor and assess staff performance.
- Basic office administration skills.
- Able to plan and organize work effectively and ensure its completion.
- Ability to learn and adapt to sales software quickly.
- Professional, responsive, and positive work attitude is essential.
- Meticulous records maintenance skills.

**Salary**: From $27.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Application Question(s):

- Have you played/ play/ worked in golf before?

**Experience**:

- Retail: 3 years (required)
- management: 1 year (required)

Ability to Commute:

- Te Puke, Bay of Plenty (required)

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