Website Operations Manager

4 weeks ago


Auckland City, New Zealand Fisher & Paykel Appliances Full time

The Role
- Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand.

This role acts as the Operational platform lead within the Digital team, it is a new role that needs to drive, grow and manage our digital operational capabilities. Managing the Website Operations team this role will ensure reliable and systematic processes to support our Digital Web Products. The role relies heavily on techniques to design and develop system enhancements in order to improve business functionality and resolve complex system issues..
- Key responsibilities:
- Define and develop our digital operational capabilities-
- Manage our website technology stack in support of business requirements and priorities-
- Participate in and/or lead all phases of the system development lifecycle (hand off from development to operations)-
- Deliver exceptional digital experiences-
- Act as Website platform ‘super user’ to internal business community-
- Act as conduit between first and second level support teams, and the agile development team-
- Ensure timely updates of content uploads-
- Manage the Website Operations team-
- Support our transition to cross-functional agile ways of working.About You

You will be a great communicator and collaborator. Building rapport and being an influencer are all key attributes. Be the Operational Champion: ensure that our websites are ready to launch from a customer perspective and for ongoing management.- Proven Website Platform configuration experience essential-
- Excellent numeracy ability and eye for detail-
- Logical thinker who can plan workflow in the most effective manner for the business-
- Experienced in Windows operating systems and in working with cloud-based apps-
- Salesforce Commerce Cloud platform administration experience is favourable.- What we offer

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover and access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.
- If you have got what it takes to deliver and the ambition to drive our business forward - we’d love to hear from you

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.


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