Ski Patrol Manager

3 days ago

Canterbury, New Zealand Porters Ski Area Full time

The role of the ski patroller is to ensure the well-being of guests and staff on the mountain at Porters and offer friendly assistance to those in need. This means showing commitment to hazard management and accident response by performing a broad range of specialised and general duties. The patrol manager shall motivate and lead the patrol team to ensure a safe and friendly mountain safety service for all guests and staff.

Key Responsibilities
- Hazard management at the ski area in accordance with Porters safety management manuals & systems
- Adhere to all policies and procedures outlined in the safety management plan, staff handbook, and patrol handbook
- Demonstrate a high level of skiing, including the ability to handle all terrain and conditions, as well as transport of patients in a toboggan
- Safety assessment of lifts, lift tracks & ski runs, and proactive management in preventing accidents
- Maintenance of signs, fences, barriers, and closures
- Assist with evacuate of lifts in the event of a breakdown
- Perform any duties (within your level of training and experience) as requested by the operations manager to enhance the performance of the department.
- Conduct avalanche control and snow safety operations as directed by the Snow Safety Officer
- Gather and record weather, snowpack, and avalanche observations
- Initiate a rescue response to avalanche incidents
- Participate in snow user education and public relations with all ski field staff and guests
- Respond to accidents and provide first aid and evacuation to the level of your training
- Maintain a professional appearance with adherence to wearing uniform and safety equipment supplied by Porters
- Participate in an on-going training program to maintain currency and upskill
- Lead the patrol team in morning setup and general operations
- Hold a leadership position in responding to mountain emergencies
- Organise and conduct staff training

Personal Attributes
- Excellent public relations skills with the ability to communicate to the guests in a calm, friendly and professional manner
- The ability to work as part of a team, to show consideration, trust and understanding of fellow patrollers
- Strong communication skills with the ability to relate data and information to other guests, patrollers, and management
- Physically and mentally fit and resilient to work long hours outside in all weather conditions
- Be able to anticipate dangerous situations and respond in an appropriate manner
- Exhibit self-motivation with a desire to learn new skills and a commitment to improving the patrol
- Flexible approach to work schedules and customer needs
- Open to contribute to a strong and positive patrol culture at Porters
- Maintain open and honest communication between all staff members.
- Build and maintain effective working relationships with all staff and the skiing public.
- Respond in a positive manner to feedback from the management team.
- Maintain an approachable and cooperative persona.

Health & Safety
- The position of patrol manager includes the role of Health and Safety Officer at Porters. This is an important role and needs to be treated as such.
- Help establish and maintain a positive health and safety culture within all departments.
- Be familiar with relevant/current HSE legislation.
- Ensure all staff/department heads know how the HSE systems (hazard register) work and how they are used
- Facilitate timely meetings with the management team to track the progress of any HSE issues.
- Ensure all accidents/incidents are reported and recorded on the NID.
- Demonstrate awareness of the ‘Health and Safety in the Workplace Act 2015’.
- Actively promotes a culture of safety within the workplace
- Seeks to constantly assess and improve any procedures or activities in the work environment especially relating to the patrol operation

Minimum Qualifications and Experience
- New Zealand Certificate in Avalanche Risk Management - Level 5 (Or equivalent)
- Prehospital Emergency Care Certificate (or equivalent).
- Ski Patrol Course (e.g., TPP) or period of in-house/volunteer/trail safety experience
- 3+ years experience in a patrol role
- Approved handler’s test certificate & CSL license (hand/case charging & heli bombing)
- New Zealand Certificate in Avalanche Risk Management - Level 6
- Heights Safety / Rope Access (IRATA)
- Formal medical or rescue training

At Porters, we work together as a unified team across all departments. As rates of busyness fluctuate from department to department, on any one day you could be asked by management to work outside of your given job description, so a flexible attitude to helping your fellow team members where possible is essential to every position. Management will not abuse this by requesting your assistance outside of your physical ability or your job training level.

Please include a cover letter (within the same file) with your current curriculum vitae. Additionally, please state if you want a full-time

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