Restaurant and Bar Manager

5 months ago

Browns Bay, New Zealand Grand Heritage Hotels Limited Full time

Coordinate daily Front of the House and Back of the House bar & restaurant operations.
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Undertaking planning, review and improvement of Bar & Restaurant menu items and prices regularly
- Taking bookings and making arrangements for organizing large functions
- Undertaking customer feedback regarding food and services and making plans to improve the offerings
- Maintaining relationships with suppliers to ensure adequate stock levels and best purchase prices for Bar & Restaurant operations
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage Bar & restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and Bar restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future bar operations
- Any other job duties as agreement between employer and employee for smooth operations of business.

At least three years of relevant work experience

Free from drug and criminal history

Excellant communication and intra-personal skills

Provide at least two work related referees

**Salary**: $25.00 - $30.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Browns Bay, Auckland: Reliably commute or planning to relocate before starting work (required)

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