Current jobs related to IT Support - Christchurch - Avaso Technology Solutions

  • Senior Ba

    3 weeks ago

    Christchurch, New Zealand Sourced It Recruitment Full time

    Seeking a dynamic Senior Business Analyst with a passion for implementing best practices.Gain a high level of autonomy and lead crucial projects as a part of our growing IT Services team.Blend technology and business strategy to redefine operational processes for a digital era.We are seeking a Senior Business Analyst on a 6 month fixed term contract basis to...

IT Support

4 months ago

Christchurch, New Zealand Avaso Technology Solutions Full time

**Freelance Work**: It means you will work for your own like a self-employed and you will get paid only for the hours OR days’ you work on the customer’s site.

**KEY DUTIES/RESPONSIBILITIES**:
**Break Fix Support/IMAC**
- Support hardware break/fix by coordinating with Client representative to acquire a device from the Client onsite pool or ship an equivalent replacement device from the Client staging centre to the end user.
- Configure, troubleshoot, and reinstall supported software and peripherals.
- Resolve incidents associated with in-scope equipment and software, provide break/fix support, advice, and assistance to authorized end users.
- Perform installations, de-installations, cascades, moves, adds and changes for all hardware and software supported under the Services at designated Client sites defined in Exhibit 3 (Locations) as requested by Client.
- Coordinate all internal and external functions and activities required to for execution of the IMACs.
- Coordinate and communicate with designated Client personnel or other third parties concerning scheduling and requirements to minimize the impact on end users
- configure, troubleshoot, and reinstall supported software and supported hardware.
- Test the equipment, software, and related services after the implementation of the IMAC request to include network access (e.g., file open and print routing capabilities, remote connectivity, Internet/intranet access, etc.) to confirm the device is functioning as required.
- Assist Client to perform any required end user backup procedures.
- Resolve deskside resolvable incidents that may include the following activities:
1. update BIOS, if required.

2. troubleshoot supported software configuration issues.

3. run virus eradication software.

5. configure remote access support.

6. attempt to replicate the problem or situation encountered by the end user or ascertain which steps were taken by the end user and observe the results.

7. assist in resolving connectivity issues, including login, file access, and printing, and serve as remote hands for supported software installation or uninstallation as reasonably directed by the end user.

8. perform virus scan, as necessary, and follow Client’s virus notification process as defined in the PPG.

9. perform troubleshooting activity prior to re-imaging as a resolution step.

restore the supported hardware and supported software to Client standard specifications, as set forth in the PPG.

**Job Type**: Part-time

Schedule:

- Day shift