Fcl Planner

**Connecting people and communities| Driving eCommerce | Moving New Zealand**

Are you a logistics enthusiast with a knack for customer service? We’re looking for a dynamic FCL Planner and Coordinator to join our Auckland team. If you're ready to make a difference in a fast-paced and innovative environment, this is the role for you

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.

**About the role - Mō te tūranga**

The position of an FCL Planner and Co-ordinator is primarily to answer/provision any customer enquiries and service-related issues. You will liaise with other businesses groups/departments to find and provide operational information to help customer enquiries in a timely, effective and professional manner.

Key duties include:

- **Customer Champion**: Handle enquiries, manage key accounts, and build strong customer relationships.
- **Operational Excellence**: Coordinate orders, liaise with KiwiRail, and ensure timely delivery.
- **Problem Solver**: Proactively identify and resolve transport issues and implement service improvements.
- **Data Guru**: Prepare and present reports, manage claims, and ensure accurate data processing.

**What will you bring? -**Ōu**Pūkenga?**

To be successful in this role, you’ll need strong organizational skills, excellent written and verbal communication, and a proactive approach to problem-solving. Additionally, you will need:

- **Experience**: At least 1-2 years in a planning and logistics-based role.
- **Skills**: High attention to detail, intermediate Excel skills, competent in planning.
- **Qualifications**: NCEA Level 2 & 3, relevant tertiary qualification preferred, and a New Zealand Driver’s Licence.

**Your Benefits -**Ō**Painga**
- A place where we put our people first with priority to promote from within.
- Join a diverse and inclusive workplace that celebrates different points of view.
- Career progression opportunities and long-term employment.
- Be part of a multinational business with opportunities across the Trans-Tasman
- Our staff welfare trust will cover 80% of your medical bills up to $1500 per year.
- A national commitment to attaining the highest standards in HSE through best practise.
- Access to heavily discounted holiday homes across New Zealand.

**So, why join us? - He aha te take e uru ai koe ki a mātou?**
- We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.
- Ensuring we do our part to preserve Aotearoa’s environment, we are committed to stay on track with our carbon reduction goals for 2030. We are actively managing carbon footprint with Toitū Envirocare and are proud members of the Sustainability Council of New Zealand
- It’s never been a more exciting time to join our team as we take the next step in our journey.

If this role sounds like something for you then please click "apply"we'd love to hear from you

To be considered, you must be prepared to undertake pre-employment checks including a criminal history check and Drug/Alcohol Testing. (Medical Assessment for safety critical roles)

**Team Global Express is an Alcohol and Drug Free Workplace.**

**All applicants must be legally entitled to work in New Zealand effective immediately.