Sales Coordinator

3 weeks ago


Auckland City, New Zealand ZIM Full time

**We are always looking to grow our teams with talented people Join our expanding team NOW**

**Key Responsibilities**

**_ Analyst_**
- Manage and lead in the generation, distribution and tracking sales performance & analysis
- Compiles and distributes sales reports
- Works closely with AOs and capacity team
- Reports and monitors AOs activities i.e. New and lost accounts
- Updates sales target from BU
- Prepares various sales and marketing reports
- Monitors Ebooking usage analysis
- Assist CS/Sales on the registration and development of E-Booking
- Liaise with MCU team to investigate whenever there is any rate dispute
- Implements sales tools. Supports marketing manager in developing and implementing marketing strategy-based market analysis
- Provide statistical analysis basis to assist in reporting and performance monitoring
- Undertake special projects as required
- Monitor KPI performance with the CSM
- Assist in the preparation of National and Regional sales budgets and sales plans
- In conjunction with the CSM, analyze and distribute to key stakeholders, the weekly and monthly Key performance indicators of the Sales department
- As requested, provide analytical reporting to the CSM and Country Managing Director
- Assist, supporter and monitor sales performance on ecommerce platforms eZquote and eZim
- In conjunction with the CSM, coordinate responses from the regional and HO sales management in response to various trade studies as required on an ad-hoc basis

**_ Coordinator_**
- Identify opportunities to build and develop business or customer relationships
- Sales Administration, including: Inside Sales, Quoting Rates, Filing Rate Requests and Customer requirements through trade desk and Handling sales enquiries / communication
- Support the Account Owner(s) - generate required reports and sales information, promote e-commerce products and ZIM services
- Maintain and grow customers relationship
- Support the agency strive to continuously improve client satisfaction and overall account performance (i.e. attained, retained, contained and lost)
- Deliver a positive customer experience at all opportunities to both internal and external stakeholders whilst ensuring compliance with regulatory and liner requirements
- Ongoing review of account activity to maintain an up to date account profile
- Assist in the resolution and trouble shoot outstanding accounts
- Generate accurate documentation with mínimal error rate, in compliance with company policies
- Analyze market trends affecting the market, with targeted focus to developed new accounts

**Requirements**:

- Experience in Business Development / Sales, experience in Logistics highly regarded
- Hunger to secure new business
- Passion to meet and exceed customer needs
- Agility and adaptability
- Strong attention to detail
- Clear and concise communication skills

Function:
Countries & Business Development


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