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Take advantage of this challenging and rewarding opportunity. We pride ourselves on our passion for customer service and providing our team with fantastic opportunities for personal career growth. We are driven by a culture of teamwork.

**Key accountabilities for the role include but are not limited to**:

- Diagnosis and Maintenance of the hardware and system resetting
- Perform preventative maintenance.
- Troubleshooting network connection, server, router, communication error with the system
- Resetting Router’s Network Terminating Unit and other network related components
- Run different tests to diagnose faults like dispenser error, card reader error, receipt printer error by operating ATM software and perform manually if required by using tools
- Reconfigure hardware to resolve issues such as faults such, receipt printer jam, power failure, figure configuration, dispenser error, card reader error, receipt printer error
- Run different tests to diagnose faults of the software
- Determine proper operation of various sensors in equipment, ensure proper operation of transport belts, pick module and dispenser shutter
- Ensuring that the security of system by regularly changing the safe, alarm codes, encryption keys and replacement of safe pin pad if required
- Providing technical assistance to other staff physically or remotely
- Analyzing, troubleshooting and correcting network problems remotely and on-site.
- File and print sharing.
- System Security.
- Backing up data
- Checking connectivity of server to all computers in the company
- To update data and client details
- Maintaining all the client information and their data
- Analyzing and testing ATM machines, equipment and diagnose faults or technical errors
- Maintaining ATM in working condition by adjusting and resetting or reprogramming the system
- Diagnose and resolve network error including lost communications, cable and encryption keys.
- Diagnose and resolve server issues including routers NTU, modem, encryption key
- Replacement of ATM safe pin pad battery
- Flexibility to work rostered shifts Monday to Sunday
- Full training will be provided

A Diploma or higher qualification in either Computing or Engineering or Commerce or minimum 2 years of experience in similar job would be added advantage.