
Service Coordinator
4 weeks ago
Are you looking for a new challenge, where problem-solving and customer service come together?
We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff
We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.
Te Whakahaerenga/The Organisation:
Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.
Te Mahi/About the Position:
Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between the hours of 7am and 4.30pm Monday to Sunday.
You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.
Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:
- support worker rosters are accurate and timely
- visits are scheduled effectively and in line with service requirements
- all support worker leave is managed effectively
- an up-to-date and 'live' over-view of service delivery is maintained at all times
- effective and timely communication with clients and workforce, including proactively responding to queries or concerns
Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.
He momo/About you:
To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.
You will also have the following skills:
- Exceptional customer service, and a friendly and professional manner
- Patience, resilience and a "can do" attitude in challenging situations
- The ability to prioritise effectively and efficiently
- A proactive and professional communication style
- Systems orientation, with intermediate to advanced computer skills
- Team orientation, working well with others at all levels
- Critical thinking
Ki te huanga/Benefits of working at Nurse Maude
As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:
Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
Staff Discounts - You will have access to a range of great staff discounts with our suppliers
Health Insurance
- Discounted healthcare through Southern Cross
Staff Development - We encourage and support personal and professional development through study and research
Hourly rate - Your experience is recognised with competitive rates
Interested?
If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.
Job Details
Reference #19091Posted on11 Dec 2024Closes on11 Jan 2025 23:55Location(s)PoriruaExpertiseAdministratorJob level(s)GraduateWork type(s)Permanent full-timePosition description (click link to view)Position Description - Service Coordination Wellington Homecare - December 2024.pdfApply
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