Service Coordinator

4 weeks ago


Porirua, New Zealand Nurse Maude Full time

Are you looking for a new challenge, where problem-solving and customer service come together?

We have a position for a Service Coordinator - in the healthcare industry coordinating with clients and staff

We are seeking a professional office-based administrator who has a passion for working with people and systems, to join our team in the key role of Service Coordinator.

Te Whakahaerenga/The Organisation:
Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.

Te Mahi/About the Position:
Full-time position available in our Porirua office. The successful applicant will be required to work 8-hour shifts and participate in a roster between the hours of 7am and 4.30pm Monday to Sunday.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects:
Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

- support worker rosters are accurate and timely
- visits are scheduled effectively and in line with service requirements
- all support worker leave is managed effectively
- an up-to-date and 'live' over-view of service delivery is maintained at all times
- effective and timely communication with clients and workforce, including proactively responding to queries or concerns

Working with the team leaders and service manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

He momo/About you:
To be successful in this role, you will have at least two years' recent experience, working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

- Exceptional customer service, and a friendly and professional manner
- Patience, resilience and a "can do" attitude in challenging situations
- The ability to prioritise effectively and efficiently
- A proactive and professional communication style
- Systems orientation, with intermediate to advanced computer skills
- Team orientation, working well with others at all levels
- Critical thinking

Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:
Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures

Staff Discounts - You will have access to a range of great staff discounts with our suppliers

Health Insurance
- Discounted healthcare through Southern Cross

Staff Development - We encourage and support personal and professional development through study and research

Hourly rate - Your experience is recognised with competitive rates

Interested?

If you are a team player who enjoys working with people, thinking outside the square and functioning well under pressure we would love to hear from you.

Job Details
Reference #19091Posted on11 Dec 2024Closes on11 Jan 2025 23:55Location(s)PoriruaExpertiseAdministratorJob level(s)GraduateWork type(s)Permanent full-timePosition description (click link to view)Position Description - Service Coordination Wellington Homecare - December 2024.pdfApply

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