Customer Insights Manager

2 weeks ago


Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

Key strategic insights role in our customer first & customer insights team
- Inspiring professional - passionate about developing people and making a difference
- Hybrid working (flexible locations) + attractive base salary + bonus + grocery discount card + suite of team benefits

**Ready to make an impact?
Woolworths NZ continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a little easier every day.

Our Customer Insights team shape and directly influence our business strategies delivering actionable insights around our customer’s behaviours and buying patterns informing strategic directions.

**About the Role | Mō te Tūranga
An exciting chance to take the next step in your market research and insights career in a fast-paced environment. With the customer at the heart of the business, this is a critical role in helping the business understand current customer experience and help shape strategies that will deliver world class retail experience for kiwis every day.

This is an all-encompassing role where you take ownership of our market listening programs in the insights function as well as providing the customer voice in our strategic business initiatives. Key responsibilities include:

- Management and continuous improvement of our core market listening platforms, working across our Brand, Advertising, Customer pulse tracking programs).
- Regularly monitoring customer and market information with the team to deliver compelling and actionable insights back to stakeholders.
- Championing customer strategy development for key business priorities and embedding use of our customer segmentation to support business transformation.
- Maintaining relationships with key agency partners and commissioning research projects to ensure high quality research programs and projects are delivered to the business.

**About You | Mōu
You’ll be an experienced insights professional, with a strong background in research agency or client-side insights function as you will be part of highly-regarded experts in this field.

To succeed in this role, you will have:

- Proven ability to influence and communicate effectively with stakeholders to ensure insights-based decision making
- Advanced knowledge and understanding of data analysis, research tools and methodologies.
- Strong leadership and passion for people, with people management experience.
- Learning agility and ability to have a growth mindset

**Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.

There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.

Countdown
Cartology, Vineonline & CountdownX
Primary Connect
Wholesale Distributors Limited (Super Value & Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

**Come as you are | Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou



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