Customer Service Specialist

2 weeks ago


Gisborne, New Zealand Suncorp Group Full time

**Join our expanding AAMI Insurance Team - Commencing 3rd April**:

- **Full-time positions available -** **Monday to Friday**:

- **Work from our Gisborne or Collins St office & from the comfort of your own home**

At AAMI, actions speak louder than words — that’s why we’re proud to be the doers of insurance. From car insurance with or without Roadside Assist, to home insurance with or without accidental damage cover, AAMI provides our customers with a range of policies all in one place.

Right now, our **Gisborne & Collins St **teams are looking for new service superstars to help new or existing AAMI customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to make our customers feel lucky that they’re with AAMI, please read on

**What you’ll do**

Receiving a high volume of calls regarding AAMI insurance products, you will:

- Deliver a seamless customer experience on various insurance products that provides value for our customers.
- Service new and existing customers on their insurance policies
- Identifying the appropriate insurance policies to meet customer requirements.
- Achieve customer sales and service targets set for car and home insurance.

**What you’ll bring**

To be successful, you will need:

- To build and develop customer relationships through strong customer service and a passion to be your best.
- Ability to demonstrate compassion and empathy for the customer.
- Previous experience in customer focused role and knowledge/understanding of a sales process and a proven track record in achieving sales targets is highly regarded.
- Strong computer literacy and ability to navigate multiple systems
- The ability to adapt to change and demonstrate resilience.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

- $59,000 base salary (FT 37.5hrs) + 11% super (equivalent to $65,490 incl. super) + penalties on eligible shifts + performance-based incentives
- Work at our Narre Warren office as well as from the comfort of your own home with our hybrid working model.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers
- Extensive reward and recognition programs
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here - Employee benefits | Suncorp Group

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Shift Options & Hours**

We are currently recruiting for **full-time** positions for the below shift option:

- **Option 1**:Monday to Friday - 37.5 hours per week - start window 9am-11am
- _‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. _

**Training**

If successful, we are offering **7 weeks full time, paid training (Monday - Friday from 8.30am until 4.30pm)**. This training will be held **onsite** at either our Collins St or Gisborne office.

**Work from home requirements**

As this role will be a combination of compulsory onsite attendance and work from home you will need to be set up accordingly. To successfully work from home, you will require the following
- Home phone line or VOIP connection
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.

**Advertised**: 01 Mar 2024 AUS Eastern Daylight Time
**Applications close**: 11 Mar 2024 AUS Eastern Daylight Time


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