Product Support Specialist Ail

2 months ago


Christchurch, New Zealand Airways Full time

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**Product Support Specialist | AIL**:
**About Us**:
At Airways International Limited (AIL) we are the commercial arm of Airways New Zealand, selling our market leading software products on the global aviation stage. We aim to take our kiwi ingenuity worldwide to enhance the way aviation operates. AIL continues to thrive in the global market, despite the impacts of Covid-19 on the aviation industry.

**About the role**:
Reporting to the Product Manager the purpose of this role is to provide support for AIL’s software products to both internal and external customers. The role includes level 1- 3 product support along with general IT maintenance and also supports the product delivery team to deliver projects for our customers.

As AIL is a global business, this role will require shift-based work to support customers both during New Zealand working hours and customers in European time zones.

**Skills and experience**:
This is a hands-on role and we’re looking for someone who has sound technical knowledge.
- Previous IT Service Desk or Application Support experience
- Strong troubleshooting and issue resolution skills
- Experience maintaining and managing Microsoft Windows computers and servers
- Experience in learning new products and technologies
- Strong technical writing and general documentation skills

You will need a “can do” approach to customer service and an IT/Microsoft qualification would be beneficial though not essential.

**Our values**:
Airways is committed to reflecting the diversity of Aotearoa and creating a diverse, equitable and inclusive workplace where people feel they belong and can be their authentic self at work. To achieve this, we are working hard to gain our Rainbow Tick Accreditation to ensure Airways is a safe and welcoming workplace for all employees.

**What’s next?**- Share



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