Customer Experience Squad Lead Kaiārahi Tira

4 months ago


Kapiti Coast, New Zealand New Zealand Parliament Full time

**Kaiārahi Tira Manaaki Kiritaki | Customer Experience Squad Lead**

This position is the perfect blend of leadership and working at the heart of NZ's democracy.
- Opportunity to lead, coach and mentor 4-6 others
- 12month fixed term contract with an immediate start
- 5 weeks annual leave + competitive salary + more

**Te tīma | The team**:
**Mō te tūnga |** **About the role**:
As an IST Customer Experience Squad Lead, you will be part of a dynamic and friendly team that provides high-quality information technology support and services to the staff of the New Zealand Parliament. You will engage with a wide range of customers across the parliamentary precinct, ensuring their IT needs are met in a timely and professional manner. You will also collaborate with other IST units and external providers to deliver solutions that enhance the efficiency and effectiveness of parliamentary operations. Here are a couple of tasks that you'll get involved with;
- Proactively assists, implements, and communicates concerns and policies among management and team members.
- Provides day to day operational management and direction to squad members.
- Proactively provides input on workplan.
- Provides professional development, coaching and support to squad members.

**Tō kete |** **What you will bring to the role**:

- Actively contributed to a 'one team' culture
- Effective planning, coordination, and time-management skills, with ability to multi-task, prioritise workflows and meet deadlines
- Excellent communication skills, both written and oral, with the ability to compose clear written communications
- Strong relationship management and interpersonal skills and ability to work with a wide range of people and organisations
- Experience in facilitating and leading groups
- Experience in case management
- Familiar with the ITIL framework and preferably certified to ITIL Foundation levels
- Sound knowledge of risk management principles and practices.
- Strong written and oral communication skills, including the ability to present complex issues clearly and concisely to a wide variety of audiences.

**Ngā āhuatanga kei a mātou** | What's in it for you?**
- We actively represent our values of Courage, Integrity, Manaakitanga, Impartiality and Kaitiakitanga.
- We offer a thorough induction, on-going development and excellent working conditions.
- We offer a range of benefits including study assistance, 5 weeks annual leave and flexible working arrangements. Our ever-changing environment allows us to be part of the action at Parliament including attending question time, select committees and other key events.

The starting salary range for this role is $100,000 - $118,000 per annum. Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

**Me pēhea te tuku tono** **| How to apply?**

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles. We welcome applicants from all walks of life and value the experience that your point of difference brings.

**Job Details**:

- Reference #
36792- Posted on
15 Aug 2024- Closes on
30 Aug 2024 23:55- Location(s)
Wellington, Hutt Valley, Wellington, Porirua, Kapiti Coast, Rest of Wellington- Expertise
IST- Job level(s)
Experienced, Management- Work type(s)
Permanent full-time- Job description
Customer Experience Squad Lead - August 2024.pdfAPPLY

PRINT

EMAIL THIS JOB TO A FRIEND


  • Admin Team Lead

    4 months ago


    Kapiti Coast, New Zealand Green Cross Health Full time

    **Admin Team Lead - Team Medical** **E mahi tahi ana kia ora ai te tangata - Working together for your best health** Are you an experienced Administrator with a passion for leading, patient service and supporting your colleagues? Do you have experience in Primary Care? If so, we want to hear from you! With our existing Admin Team Lead leaving we are...


  • Kapiti Coast, New Zealand AA New Zealand Full time

    **What You'll Be Doing | Mō te Tūranga** As the face of the AA, you will be offering a customer centric approach to everyone who visits our AA centres. As a Customer Sales Consultant, you will play an important role in identifying customer needs and providing them with the right AA products, ensure great customer outcomes in a fast-paced retail...


  • Kapiti Coast, New Zealand New Zealand Government Full time

    Unique Island Environments: Work in some of New Zealand's most beautiful and ecologically significant island ecosystems, contributing directly to their management, preservation and restoration. - Collaborative Leadership: Lead and collaborate with diverse teams, including mana whenua, community groups, and conservation experts, fostering partnerships that...

  • Yard Supervisor

    7 months ago


    Kapiti Coast, New Zealand Carters Full time

    At CARTERS, we've been helping build New Zealand - and Kiwi trade careers - for over 150 years. Our continued success and reputation as the best building partner in the market can only happen with the right teams. CARTERS people are highly experienced and 'know their stuff'. We live by our core values: we are 'one team', we're customer-focused and we drive...


  • Kapiti Coast, New Zealand Toyota Full time

    Rutherford & Bond Toyota is a market leading vehicle dealership where we pride ourselves on doing the simple things well and making it easy for our customers to do business with us. We’re looking for a Finance & Insurance Consultant to compliment our experienced and successful Vehicle Sales department at our Kapiti Branch. The main responsibilities of...

  • Branch Manager

    4 months ago


    Kapiti Coast, New Zealand Burnsco Full time

    **Kapiti Coast**: **Reference: BM37**: **Looking** **for a job that’s a real catch?** Since 1882, Burnsco has been supplying New Zealanders with all things boating, fishing, and motorhome. With 18, soon to be 19 retail stores nationwide, and growing, there are always opportunities for development! We are opening a **brand-new store in Kapiti...


  • Kapiti Coast, New Zealand DSTRCT-04 Full time

    **DSTRCT-04** **DSTRCT Group Fitness Trainer**: **Wellington, Kapiti Coast, Waikanae** $25 - $30 Hourly Casual **We are seeking passionate trainers to join our team at DSTRCT. Positions are available on a casual or part-time basis, with the potential for future growth. Lead strength and HIIT classes, provide one-on-one guidance, and help foster a...

  • Vehicle Groomer

    2 months ago


    Kapiti Coast, New Zealand Toyota Full time

    With five dealerships in the group, Rutherford & Bond Toyota, Kapiti is looking for a Vehicle Groomer to join our team! About Us We’re a market leading vehicle dealership, we pride ourselves on doing the simple things well and making it easy for our customers to do business with us. This role is considered a progressive stepping stone into the workshop...

  • Dispensary Technician

    4 months ago


    Kapiti Coast, New Zealand Green Cross Health Full time

    Are you a qualified Dispensary Technician in NZ or perhaps a Trainee Technician who is studying to become one? This is right the role for you! - Located on the Beautiful Kapiti Coast just 35 minutes from Wellington CBD - Competitive Hourly Rate + Various Staff Discounts - Join us and make your mark on community pharmacy **Green Cross Health **is one of New...

  • Vehicle Groomer

    8 months ago


    Kapiti Coast, New Zealand Toyota Full time

    With five dealerships in the group, Rutherford & Bond Toyota, Kapiti is looking for a Vehicle Groomer to join our team! About Us We’re a market leading vehicle dealership, we pride ourselves on doing the simple things well and making it easy for our customers to do business with us. This role is considered a progressive stepping stone into the workshop...

  • Medical Receptionist

    6 months ago


    Kapiti Coast, New Zealand Green Cross Health Full time

    **Medical Receptionist (32 hours)** E mahi tahi ana kia ora ai te tangata - Working together for your best health Are you an experienced receptionist with a meticulous eye for detail, a professional with positive attitude, and do you have a desire to deliver outrageously good customer service? With a team member leaving us, we have an opportunity for a...

  • Medical Receptionist

    6 months ago


    Kapiti Coast, New Zealand Green Cross Health Full time

    **E mahi tahi ana kia ora ai te tangata - Working together for your best health** Are you an experienced receptionist with a meticulous eye for detail, a professional with positive attitude, and do you have a desire to deliver outrageously good customer service? With a team member leaving us, we have an opportunity for a receptionist to join us at Team...

  • Dispensary Technician

    6 months ago


    Kapiti Coast, New Zealand Green Cross Health Full time

    Explore a rewarding career as a Dispensary Technician, where you'll have the opportunity to enhance your pharmaceutical knowledge and contribute to a healthier community. - Competitive hourly rate & attractive staff discounts across all our brands and stores - Care, guidance and mentorship from senior store managers and our leadership team - Great career...


  • Kapiti Coast, New Zealand Toyota Full time

    With five dealerships in the group, Rutherford & Bond Toyota, Kapiti is looking for a Wheel Alignment Technician/Workshop Assistant to join our team! About Us We’re a market leading vehicle dealership, we pride ourselves on doing the simple things well and making it easy for our customers to do business with us. You would be part of our close-knit team,...

  • Part Time

    4 months ago


    Kapiti Coast, New Zealand The Just Group Full time

    **Job no**: 785148 **Work type**: Part time **Location**: Kapiti Coast **Categories**: Retail - Store At Just Jeans we live & breathe denim. Our aim is to make sure we help anyone & everyone find the perfect jean that they deserve. **ABOUT THE ROLE** This exciting **Sunday 11am-4pm, Monday 11:30am-4pm, Thursday 4pm-7:15pm, Friday 11am-4pm total 16.25 hours...

  • Tmp Planner

    3 months ago


    Kapiti Coast, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Permanent **Category** Traffic Management **Business** Higgins **Location** Kapiti Coast, Wellington **Job Reference** 38262 **Posted Date** 03-Oct-2024 **Closing Date** 31-Oct-2024 **Description**: - Join Higgins and help shape the future of New Zealand’s roads! We’re seeking a TTM Planner to join our...

  • Sales Assistant

    4 months ago


    Kapiti Coast, New Zealand Burnsco Full time

    **Kapiti Coast**: **Reference: SA37**: **Looking for a job that’s a real catch?** Since 1882, Burnsco has been supplying New Zealanders with all things boating, fishing, and motorhome. With 18, soon to be 19 retail stores nationwide, and growing, there are always opportunities for development! We are opening a **brand-new store** in Kapiti...

  • Store Assistant

    3 weeks ago


    Kapiti Coast, New Zealand Full Tank Group Limited Full time

    Hey there! Are you ready to blend your passion for customer service with a healthy dose of fun? We are looking for a customer service superstar to join our Coastlands Location! **About us**:TANK Juice aims to help kiwis across NZ be healthy with our range of smoothies, juices, salads and wraps. At TANK, we're all about the good stuff - think healthy...


  • Kapiti Coast, New Zealand Toyota Full time

    At Rutherford & Bond Toyota Kapiti, we are looking to grow our Vehicle team with a customer service minded individual that we can develop for a career as a professional Vehicle Consultant or a Sales Cadet looking to build a career in Vehicle Sales. As one of the largest Toyota dealer groups in New Zealand, we strive to create the best customer experience...

  • Vehicle Consultant

    7 months ago


    Kapiti Coast, New Zealand Toyota Full time

    At Rutherford & Bond Toyota Kapiti, we are looking to grow our Vehicle team with a customer service minded individual that we can develop for a career as a professional Vehicle Consultant. As one of the largest Toyota dealer groups in New Zealand, we strive to create the best customer experience possible in all departments; therefore, we value people who...