Customer Service Representative

6 months ago


Auckland City, New Zealand Goodman Fielder Full time

Goodman Fielder is a leading global food company committed to making everyday food better for everyone. We own a host of iconic brands that generations of people have grown up with and put in their supermarket trolleys every week including Vogels, Meadow Fresh, Molenberg, Puhoi Valley, Fortune and Edmonds to name a few. We also supply key ingredients to our customers in Foodservice such as fats/oils, sugar, rice and flour.
Our Opportunity
We are looking for a super-star Customer Service Representative to join our fabulous Customer Experience team in Auckland. If you have a passion for food and are committed to providing the best customer service, read on
Why work for us?
- Hybrid working: Flexible work-from-home options
- Career Progression: Do well in your role and you will be presented with some fantastic career opportunities within Goodman Fielder.
- No parking woes: Only a 5 minute walk from Britomart and multiple public transport options
- Free food: As much free bread/baking products and milk as you can consume in a day plus great coffee

**We are looking for someone who**:

- Is a great communicator and detail-focused with an emphasis on accuracy, timeliness and proactive communication
- Can demonstrate an ability to delighting customers
- Has proven problem solving and decision-making capability
- Is not afraid to take ownership of customer enquiries/issues
- Has previous experience in sales or related environment or, previous experience in a call centre
- Has excellent written and verbal communication skills
- An ability to effectively manage your time, with high level of accuracy and attention to detail
- Has excellent computer skills across the Microsoft Office suite

What will you do?
- Place outbound calls for sales and follow up
- Use solution based selling techniques to identify opportunities to up-sell and cross-sell to meet required targets
- Identify opportunities to improve our customers' experience and create efficiencies within the department
- Manage and resolve customer issues and complaints through to resolution

You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative environment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development. At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long term careers.



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