Service Consultant

2 weeks ago

Gisborne, New Zealand ANZ Banking Group Full time

**Req ID**: 60838
**Department**: NZ Personal Banking Branch Network
**Division**: New Zealand
**Location**: Gisborne
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.

**Role Location**: Tūranga-nui-a-Kiwa - Gisborne

**Role Type**: Casual (Branch is open Monday to Friday, 8:30am to 5:00pm)

**In this role, you would have the opportunity to**:
Provide exceptional customer experience through quality interactions that meet customers’ complete financial transaction needs at the first point of contact, referring them on to the relevant person or area of the Bank as appropriate.

Take personal responsibility for adopting positive relationship-based service and working collaboratively with colleagues to help the branch succeed in meeting and exceeding objectives.

Undertake cash management requirements in an accurate and efficient manner and ensure compliance with bank process and policy requirements.

Demonstrate living the ANZ Values with our customers and colleagues.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus
Prior experience working with stakeholders and establishing and managing relationships
Excellent communication skills both written and oral
Strong time management skills and ability to prioritise
A positive attitude with a growth mindset
Working knowledge in using different digital channels

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

17/03/2024, 11.59pm, (Melbourne Australia)

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