How to Apply

6 days ago


New Zealand Sustainability Trust Full time

Position **Customer Service Representative, Toast Electric**

Key objectives of
the job

Professionally handle all customer inquiries and support needs for Sustainability Trust’s
not for profit electricity retailer, Toast Electric.

Job specifications

Permanent, part time (15-20 hrs/week, negotiable, preferably worked as 3-4 hours over
five days, but open to working the hours spread over four days)
$30 p/h

Key relationships

Reports to: Manager Fair Energy
Close working relationships with: Finance Manager, Office Manager, Customer Service
staff, Toast Electric customers

Key outcomes of
the job
- Toast customer inquiries are handled quickly and professionally
- Prospective Toast customers are on boarded quickly with the switch over from

their old provider to Toast being seamless and without problems
- All Toast customers receive accurate and timely monthly bills with all details

correct and clear
- Toast customer complaints or issues are resolved quickly and fairly

Specific tasks and
responsibilities

**Billing / Debtors
- Manage debtors and customer payments
- Process monthly and weekly billing
- Managing our direct debit payment system

**Customer service
- Manage all new leads and customer onboarding through Salesforce
- Providing excellent support to customers
- Liaising with meter providers and other service providers to sort customer

meter issues
- Ensuring complaints or feedback are dealt with in a professional manner
- Liaising with our healthy homes assessors to coordinate home energy checks for

Energy Wellbeing clients.

Sustainability Trust is Wellington region’s energy efficiency experts, providing advice and selling products which result in

drier, healthier homes and reduce impact on the environment. All profits are invested in award-winning community


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