Dispatch Service Coordinator

2 days ago


Auckland City, New Zealand AA New Zealand Full time

We currently have a full-time opportunity for a motivated and enthusiastic **Customer Service Representative** working **full-time or part-time or casual** hours per fortnight in our **Dispatch team** based in Penrose.

Our Dispatch team is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.

As a part of our 2018 CRM Contact Centre award-winning team you will directly assist in mobilising our members; creating solutions, sharing expertise and thinking quickly to keep New Zealand moving.

You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service.

As a supportive and actively involved team player you will contribute ideas to continually improve our customer experience.

**You will have the following**:

- Proven customer service experience and sales background
- A 'can do' attitude and calm nature
- Excellent communication, listening, and reasoning skills
- Strong organisational and computer skills
- Drive and energy to give the best customer service on each call

**What you get in return**:

- Ongoing support from your team, and home-grown team manager
- The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion
- Recognition for your efforts in our monthly awards; where hard work is celebrated over good food with the greater company of our Penrose, and North Shore Contact Centres
- Monthly massages provided in house so you can really relax
- Annual salary reviews and KiwiSaver scheme
- A encouraging and fun team environment, where there is always something happening

Available shifts are as follows:

- Full-time (40 hours per week): Monday (3.00pm to 11.30pm), Tuesday to Thursday (1.00pm to 9.30pm) and Sunday (3.00pm to 11.30pm)
- Part-time (22 hours per week): Rotational Roster (weekend work requirement)
- Casual role (casual hours/as and when required)

**Go on, apply**

With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression

Applications close Friday 20th of January at 5.00pm.


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