Customer Experience Specialist

4 months ago


Ashburton, New Zealand Tend Full time

**26th September start date for an 8-week fixed-term contract. This will be based at our Moore St clinic in Ashburton, Monday to Friday.**

We are a full-service GP provider, but not your typical GP practice. We’re re-imagining the way people access primary healthcare using a mobile app and exceptional customer experiences. The Tend customer journey is all about listening to and understanding individual needs and tailoring services to meet them. People are at the heart of everything we do.

This role is pivotal to our Customer Experience Team. You will be delivering outstanding customer service and support, leading to better health outcomes for our customers. You will work closely with our clinical and non-clinical teams on all aspects of delivering and improving great customer experience.

**About the role**:
You will be an important part of the integration phase of our South Island clinics, which we anticipate will take 8 weeks. Your focus will be delivering customer-first service, liaising with patients, their families and care providers. You will be the “go to” for resolving customer experience issues and providing support to the clinical team.

Ultimately, you will be proactive in making all patient experiences seamless, accessible, timely, and as safe as possible. Key responsibilities include:

- Providing insight into process improvement within the Customer Experience Team.
- Assisting with clinical enrolments.
- Handling patient files.

**Experience Required**:

- Customer service experience
- Able to thrive in a fast-paced environment
- Exceptional written and verbal communication skills
- Detail oriented and the ability to multitask
- Team player who can collaborate with various departments
- Tech savvy
- Ability to think on your feet and display good judgment and decision making skills.

We are seeking motivated individuals to join our friendly and passionate team.
- Fixed term 8 week period with potential for a permanent position once this project has been completed, based on roster needs
- Monday to Friday roster, hours usually sometime between 7.30am to 6pm
- Must be eligible to work in NZ.

If you're passionate about customer care and would like to step into the healthcare industry to make a difference, we would love to hear from you


  • Customer Specialist

    2 months ago


    Ashburton, New Zealand ASB Group Full time

    **ASB Advice Centres (Branch Banking)** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The role**: We have an awesome opportunity for a...


  • Ashburton, New Zealand Noel Leeming Full time

    **Company Description** At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service - and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live...


  • Ashburton, New Zealand Tend Full time

    **Manage our Ashburton & Harewood clinics!** At Tend we’re reimagining healthcare for New Zealanders, putting patients at the heart of what we do, creating choice, control and a quality of service that’s unmatched in Aotearoa. The Group Clinic Operations Manager is pivotal to delivering the exceptional Customer Experience Tend prides itself on, and...

  • Service Deli Manager

    8 months ago


    Ashburton, New Zealand Foodstuffs SI Full time

    **Service Deli Manager** **Full-time** Do you love food? Are you a passionate foodie who enjoys creating and developing culinary delights? We are seeking an energetic, passionate Service Deli Manager to join the centre food hub of our store. This role requires the planning and managing of the day-to-day requirements of our store’s Service Deli,...

  • Senior Rural Manager

    3 weeks ago


    Ashburton, New Zealand ASB Group Full time

    Fantastic career opportunity to combine your knowledge of the rural industry and financial services - Manage a portfolio of high value rural banking relationships Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating...

  • Senior Rural Manager

    3 weeks ago


    Ashburton, New Zealand ASB Group Full time

    Fantastic career opportunity to combine your knowledge of the rural industry and financial services - Manage a portfolio of high value rural banking relationships Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating...


  • Ashburton, New Zealand ANZ Banking Group Full time

    **Req ID**: 75251 **Department**: Business Banking Provincial Southern **Division**: New Zealand **Location**: Ashburton Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of...

  • Senior Rural Manager

    2 weeks ago


    Ashburton, New Zealand ASB Bank Full time

    Fantastic career opportunity to combine your knowledge of the rural industry and financial services. Manage a portfolio of high value rural banking relationships. Here at ASB, the customer is at the heart of everything we do. We are recognised as one of New Zealand's leading organisations with a highly engaged and talented workforce focused on accelerating...


  • Ashburton, New Zealand New Zealand Government Full time

    Kia hiwa ra! Kia hiwa! Mō mātou | About us Te Whatu Ora, Health New Zealand, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity of...


  • Ashburton, New Zealand Livestock Improvement Corporation Full time

    **At a glance**: **Ref: 49186 |**Ashburton, Christchurch |**AB Technician, Farm Management, Field Services, Field Specialists/Consultants, Herd Testing, On-farm, Environment & Farm |**Experienced, Management |**Full Time |**Regional AB Operations Manager 070921.pdf***: **About Us** We all have our improvement stories to tell. At LIC we believe in constant...


  • Ashburton, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

    **_Kia hiwa ra! Kia hiwa!_** **Mō mātou | About us** Te Whatu Ora, Health New Zealand, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring...

  • Marketing Coordinator

    1 month ago


    Ashburton, New Zealand StraitNZ Full time

    Marketing Coordinator Published: 08/11/2024Job Location: Ashburton/New ZealandIncome: Insurance + Phone + LaptopAre you looking for a diverse and creative role where every day is different? We seek a hardworking multitasker who takes pride in their work to assist us with various marketing tasks. If you enjoy social media, administration, and events and...


  • Ashburton, New Zealand edenfx HSE Full time

    Global manufacturing - Established, sustainable industry - Some flexibility with location **Provide sound, practical knowledge in health and safety - prior manufacturing experience is essential.** Global leaders in their industry, this company is well established in NZ, with sites in both the North and South Islands. This role will provide dedicated...

  • Tractor Operator

    4 months ago


    Ashburton, New Zealand XR Recruitment Agency Limited Full time

    Do you love Agriculture? Do you have a passion for cropping and machinery? If yes, come and join the XR Recruitment Team! We are looking for experienced Tractor operators to join our business in Mid Canterbury. We operate for our clients, and we pride ourselves on delivering the highest standard of service. We are a specialist cropping contractor working...


  • Ashburton, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand Help shape the future of Education He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support...

  • Casual Banker

    6 months ago


    Ashburton, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better...

  • Checkout Operators

    6 months ago


    Ashburton, New Zealand Foodstuffs SI Full time

    **New World Ashburton** **Checkout Operators** **Permanent Full/Part Time** We are seeking team members with EXCELLENT customer service skills to ensure our customers have the best experience while shopping with us. **Our Checkout stars are**: - Self-motivated - Reliable - Well presented - Excellent communicators - Kind, Caring and Positive **Key...

  • Sales Support 2ic

    6 months ago


    Ashburton, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...

  • Checkout Operator

    3 months ago


    Ashburton, New Zealand Foodstuffs SI Full time

    **Checkout Operator - New World Ashburton** **6 months-fixed term** We are seeking a team member with EXCELLENT customer service skills to ensure our customers have the best experience while shopping with us to cover maternity leave for 6 months. **Our Checkout stars are**: - Self-motivated - Reliable - Well presented - Excellent communicators - Kind,...

  • Casual Team Member

    7 months ago


    Ashburton, New Zealand The Warehouse Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of...