Network Libraries

4 months ago

Auckland City, New Zealand Auckland Council Full time

**He angitūtanga: The opportunity**

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) has a strong community focus and we are an extraordinary destination for the people of Auckland. Our Network Library & Council Service Assistants play a vital part in our library team by providing coverage to a range of libraries across Howick and Ōtara-Papatoetoe local boards. You will be working within a library whānau that has a team culture strong in te reo and tikanga Māori, a place where everyone can feel they belong.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to accessing library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

We are looking for a service assistant to work across Manukau, Ōtara, Papatoetoe, Tupu, Botany, Highland Park, Pakuranga and Howick Libraries.

To ensure our libraries are supported across all opening hours and days we will need you to work a minimum of two weekend days per fortnight and be available for shifts across all opening hours (including late nights). Our Network Library & Council Service Assistants work at all sites within their contracted local boards, so you will need to be able to reach all sites within your area.

**Key Responsibilities**:

- Promote self-service options to enable customers to self-serve confidently on future occasions.
- Work confidently with new communities, supporting diverse community needs and growing cultural awareness.
- Diffuse high-tension situations appropriately and safely and escalate matters where necessary.
- Respond to internal and external customers in a friendly and helpful manner.
- Keep up to date with current technology to support customers with access to resources in all formats and develop an understanding of the standards and tenets of professional librarianship.
- Support customers to navigate complex or persistent issues and provide exceptional customer service.

**He kōrero mōu: About you**

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
- Able to provide an amazing level of customer service
- An outstanding communicator who can build and maintain relationships with a wide range of people.
- A quick learner who would be able to assist people with technology queries
- Someone who loves working with tamariki and can assist with programmes
- Someone who enjoys day-to-day frontline library service and wants the opportunity to connect directly with our library patrons
- Flexible around working days and hours with availability on weekends and some late nights required

Click here to view the full position description.

**Ngā āhuatanga kei a mātou: What we offer.**

This is a part-time position working a minimum of 32 hours per fortnight, with the option to pick up additional shifts as they become available. We offer a role that has variety and flexibility. You will have the ability to choose days of work that suit you. You will have the opportunity to experience different teams and ways of working across Auckland Libraries. You’ll need to be available to work at least 8 days (including 2 weekend days) per fortnight). This doesn’t mean you need to work for all of those 8 days, just that you’re available so your team leader can schedule your shifts into the system.

Here you’ll have the opportunity to work across the largest public libraries in Australasia and serve one of New Zealand’s fastest-growing cities. In return for your hard work, you will be immersed in a team of remarkable and talented professionals who have a passion for people, an opportunity to grow your career within the Auckland library team and Auckland Council.

On top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

**Ehara taku toa, he takitahi, he toa takitini: My success is not mine alone, but the success of many.**

**Applications close: Thursday 29th August 2024

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