Customer Service Supervisor/ Manager

2 days ago


Te Puke, New Zealand Addiction Foods Full time

**Job Overview**:

- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Open and maintain customer accounts by recording account information
- Provide accurate, valid, and complete information by using the right methods/tools
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Develop service procedures, policies and standards
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Analyse statistics and compile accurate reports
- Ensure customer service representatives comply with set guidelines and policies
- Oversee the hiring and training of customer service staff to ensure an effective workforce

**Requirements**:

- BPO experience is an advantage
- Has good communication and interpersonal skills
- Has good analytical skills
- Active listening skills
- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)

**Working conditions**
Remote Work/Home-based



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