Account Manager

2 weeks ago

Auckland City, New Zealand DDS IT Full time

**Introduction**:
Are you an experienced relationship builder with a passion for driving business growth? Do you have a sound understanding of the IT & Cloud landscape, coupled with the ability to showcase the value proposition of an IT managed services? If so, we have an exciting opportunity for you

Make your mark on this rare opportunity

Remote first Workplace
Great company culture
Some travel may be required with the position.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role

The Account Manager is the driving force behind securing and expanding revenue from DDS IT’s valued customers by developing excellent long term, profitable relationships.

You will work with both existing and new customers, making DDS IT a trusted partner for managing services, IT projects, and general servicing needs. This includes managing assigned customers, expanding the range of products and services ABC offers, and secure in new customers.

You are expected to demonstrate a comprehensive understanding of the IT and Cloud landscape, maintaining continuous awareness of industry trends, emerging technologies, best practices, and market dynamics. Staying abreast of current trends enables you to effectively align customer requirements with DDS IT’s product and service portfolio, ensuring the success of clients.

**Some Key Responsibilities include**:
**Account Management**:
Demonstrate a dedication to the customer lifecycle by collaborating with key internal and external stakeholders to meet defined timelines and processes.
Act as the primary point of contact in account engagements, ensuring effective communication and understanding of customer needs.
Achieve sales targets for both retention and new business, contributing to the growth and success of the account portfolio.

**Business Development**:
Proactively identify and pursue new business opportunities through engagement activities, networking, and industry events to expand the client base.
Work closely with the marketing team to develop targeted campaigns, generating leads and building a robust sales pipeline to support business growth.
Prepare and present compelling proposals showcasing the value proposition of our IT Managed Services, collaborating with technical teams to align with client requirements and industry standards.

**Account Planning**:
Develop strategic plans to maximize business retention and identify new opportunities, aiming to enhance customer satisfaction levels.
Formulate plans to boost the performance of the customer portfolio, focusing on retaining and growing customer spend to achieve long-term success.
Provide quarterly revenue forecasts and create annual customer engagement plans, including regular client calls and visits, to continually improve customer satisfaction and stay attuned to industry challenges.

**Skills and Experiences**:
A bit about you

We are currently seeking an experienced Account Manager with a proven track record of success in sales to join our growing team.

We are looking for a highly self-motivated individual who takes initiative and exhibits a proactive approach to solutions selling and identifying opportunities. Collaboration is key to our success, and we value team players who can work both independently and collaboratively. Sharing information and knowledge with colleagues is highly encouraged, as we believe it empowers and enables the team to achieve its collective purpose.

Excellent written and oral communication skills are essential, as you will be building and maintai

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