Contact Centre Specialist, Outbound

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.
- Takapuna (Auckland), New ZealandContact Centre Specialist, Outbound
- Are you ready to make a real impact in people's lives while advancing your career? Our Contact Centre is the heartbeat of our business, creating memorable first impressions and guiding our clients on their journey to better hearing. As part of a global enterprise, you'll have opportunities to grow not just within New Zealand, but also on an international scale.**About you**:

- If you have a positive, can-do attitude and the resilience to thrive in a fast-paced environment, we want you on our team. Our nationwide operation, with a main support office in Rosedale, needs a target-driven professional who can help clients rediscover the joy of hearing..-
- Fulltime position based in Albany, Auckland.
- Flexible shifts, you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.
- 40 hours per week within our Contact Centre’s operating times.
- No cold calling: You’ll be reaching out to existing clients to arrange appointments in our clinics.
- Customer care focus: Our calls prioritise customer care over objection handling
- Accurate recording of client information.
- Reaching daily and monthly KPI Targets on dials and appointment setting.
- Work from home options available following successful onboarding and satisfactory performance (this can take 1 - 3 months).**About you**:
- You enjoy when things move quickly in a fast paced environment.
- You’re motivated to grow and develop.-
- You can work on your own and ask for support when needed and enjoy team collaboration.
- A can-do attitude and bounce back from challenges.
- Strong verbal and written communication skills to clearly to effectively engage with our diverse audience, including those with possible hearing impairments.
- Detail-oriented: Accuracy is your forte.
- Target-driven: You enjoy working towards goals and KPIs.
- A customer-first mindset: We take pride in putting the customer first in every interaction**Ready to Make a Difference?**
- If you're looking for a role that challenges you, keeps you engaged, and allows you to significantly impact the Hearing Care Industry, we want to hear from you- Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.-
- Competitive salary package + bonus
- Substantial Parental Leave Package & Paid Partners Leave
- Generous Wellbeing Allowance
- Long-Service Recognition
- Triton Perks _- exclusive discounts to over 80 retailers and service providers
- We offer an extensive leave policy including 1 ‘You Day’ and Birthday leave
- Free Financial Advice Sessions- Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.-
Sonova is an equal opportunity employer.