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Operations Supervisor
2 weeks ago
Ensure seamless coordination and execution of our NZ Post Express services.
- Highbrook, Auckland based opportunity.
- Every day brings new challenges and rewards, perfect for a dynamic leader ready to make an impact
Kōrero mō te tūranga - About the role
NZ Post Express is our leading arm of same-day urgent courier services, ensuring that packages utilising our same day service are delivered swiftly and safely across town and nationwide. Our reputation for reliability and efficiency sets us apart in the logistics industry, and we are committed to maintaining the highest standards of service. It's exciting and fast paced, where meeting our customers urgent requirements in a time critical way is key.
Due to our current Operations Supervisor (in house this is known as the Express Service Delivery Manager) relocating overseas, this has opened up an exciting opportunity for a new leader to join our Auckland team based in Highbrook. Reporting through to the Auckland Branch Manager, you'll be responsible for managing our team of internal staff and the relationship with our 3rd party sub-contractor agents.
You will be the backbone of our logistics operations, ensuring seamless coordination and execution of our Express courier services. You will lead a dedicated team, manage third-party subcontractor agents, and oversee temporary staff to guarantee timely and accurate deliveries. You'll enable their success by ensuring they receive the right training and knowledge to do their jobs effectively. You'll support them regarding compliance of brand and delivery standards. You'll also be responsible for regular customer, fleet, and financial reporting, so knowing your way around Excel will be key.
This role operates during core business hours, Monday to Friday, however ideally, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires.
Mōu - About you Help us continue to deliver excellence, one package at a time
As an experienced people person, you'll be used to engaging with contractors and the various challenges they can present. You'll enjoy bringing people on the journey, seeing them thrive and be successful whilst not shying away from at times difficult conversations.
Experience in a complex business within the logistics would definitely help you hit the ground running in this role, but if this isn't you, not to worry, what is a definite is having good planning and organisational skills and thrive when making good decisions on the fly.
**You'll combine this with**:
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication skills, both written and verbal.
- Proficiency in using Microsoft Office (Excel, Outlook) and knowing your way around a computer
- Solid commercial acumen, including budgets, financials, and analytical skills.
- Exceptional problem-solving skills and a proactive approach to challenges.
Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.
Hiahia? - Interested? Come and join the whanau
Applications for this position close on Wednesday 03 July 2024.
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
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