Head of New Service Design

2 weeks ago

Auckland City, New Zealand Whakarongorau Aotearoa I New Zealand Telehealth Services Full time

Excellent CBD fringe location
- Competitive remuneration package

Whakarongorau Aotearoa recognises the importance of whānau, hapū and iwi within Aotearoa. Our goal is to establish high trust collaborative relationships with Māori and to align our services to consider and reflect Māori aspirations and equity within our work. Head of New Service Design - Mana Taurite supports service activities by directing and developing programmes and procedures to enhance productivity and performance. Because this role balances community effectiveness specifically for Māori and capacity to sustainably provide service; deep understanding around service delivery and community effectiveness will be key to delivery

**About the role | Atu mo te mahi**

The Head of New Service Design - Mana Taurite will deliver effective and measurable improvement for Māori and Pacific Peoples to engage and have a positive experience while using Whakarongorau Aotearoa’s services, while working to the parameters of Appendix one.

**Key Tasks and Accountabilities**
- Support and lead the development of and implementation of a services for Māori and Pacifica
- Endorse and or lead on the development and submission of equity initiatives for community and service provision
- Lead, monitor and embed mana taurite plans and development initiatives
- Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including analysis of complex information and communications
- Liaising and communicating with internal and external stakeholders to assist operational and strategic planning using influencing and negotiating skills to overcome barriers
- Effectively and openly exchanging information on work and the mana tautiri journey with colleagues to promote sustainable changes for Māori utilising our services
- Utilise qualitative and quantitative information to lead appropriate analysis and develop robust business cases that contribute to equity projects
- Analyse, interpret complex data from multiple channels to highlight issues, risks and support decision making for Maori
- Ensure robust audit programme linked to quality improvement programmes are developed and implemented
- Contribute to the promotion of links and collaboration between the varying teams and services where there are synergies in pathways
**About you | Pehea koe**

**Qualifications and Experience**
- A tertiary qualification in Psychology, Organisational Development or Health Science
- Ideally expertise in Te Whare Tapa Whā (Māori model of health)
- 3+ years’ experience in an influential senior role is preferred
- Ideally experienced in project management within the health sector, specifically stakeholder management and engagement

**Skills and Competence**- Proven ability to engage effectively with Māori and non-Māori and advise on equity focused approaches
- Knowledgeable of health inequalities and priority populations
- Exceptional strategic, communication and interpersonal skills, including the ability to engage well with others and positively influence outcomes
- A strong understanding of Government and the Treaty of Waitangi
- Knowledgeable of health inequalities and priority populations
- Strong analysis and problem-solving skills

**About us | Ko wai hoki**

Whakarongorau Aotearoa are privileged to provide the people of Aotearoa with professional, quality advice, support and information across a range of health and mental health services (including Healthline, the COVID-19 Healthline, Quitline and 1737). We do this 24 hours a day, seven days a week across seven digital channels - a free digital virtual support network. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

It's a fresh, connected approach to healthcare that helps millions of people across the country.

Whakarongorau Aotearoa’s head-office is in Auckland.

**Our Culture**

Our culture is one of inclusion, and our staff are passionate people, each driven to contribute to better health outcomes for the people of Aotearoa - especially our most vulnerable communities. They are from diverse cultural backgrounds, and our organisation is focused on hiring kaimahi who live and work in the communities they serve - an ability to connect with staff from a wide array of backgrounds is essential.

Whakarongorau Aotearoa staff work collaboratively, improving the health of our communities with a focus on quality, personal leadership and accountability in their work with external stakeholders, their partners, communities and with each other.

**Our Values | Ō Tātou Uara**
Our ambition is to virtually support people of Aotearoa to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it and we’re looking for people who align naturally with these values.
- Do the right thing

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