Custody Officer

6 months ago

Wellington City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Custody Officer, it starts with you
- Based at Wellington
- Fulltime Permanent
- Police Employee
- Nationally Advertised Vacancy

Mō te tūnga | About the role

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Our Custody Unit team is expanding, and we are seeking motivated individuals to work as Custody Officers.

The role of a Custody Officer within NZ Police is pivotal, and Custody Officers are responsible for providing care for detainees whilst they are in our custody and during transit.

You will be responsible for ensuring the health and safety of the detainee, monitoring behavior and state providing appropriate care and ensuring professional standards are continuously met. This role is not for the faint hearted and will require someone who is confident, open-minded with attention to detail and willing to follow stringent safety procedures.

**Key Accountabilities**:

- Strong communication skills both verbal and written.
- Resilience, perseverance with the ability to de-escalate situations in a calm and professional manner.
- Strong attention to detail. Accurate and precise, the ability to record and prepare information such as statements for court.
- Duty of care, understanding the welfare, health, safety and level of care required for detainees.
- Strong team player, reliable, trustworthy.
- Decisive, cool, calm and collected, you can think on your feet, using your initiative and work well under pressure.
- Good computer skills are comfortable learning new systems, you will be required to input and update data accurately in Police systems, accurate typing abilities essential.
- High level of health and fitness.
- The ability to work shifts, weekends and public holidays

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your mind-set, the alignment of your values with ours, your ability to contribute to high performing teams, and the way that you conduct yourself.

He aha taau e kawe mai | What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Minimum requirements
- Full (clean) NZ Driver’s License with the ability to drive automatic and manual vehicles. (Class 2 license is an advantage).
- New Zealand Citizen or Permanent Residency.
- Pass a pre-employment drug test and health checks.
- Good command of the English language.
- Strong level of fitness - you will be required to meet the standards of our Physical Assessment.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.
We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on

To view the position description for this role please copy and paste this link into a new browser:
Mo tatou | About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Wā Mahi Ngāwari | Working Flexibly

Your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.

Utu ā-tau | Salary

This position is covered by a collective agreement and salary will commence between $ 67,873 and $ 78,71

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